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The Editorial Operations Specialist reporting to the Associate Publisher, Researcher Engagement and Experience, is a detail driven and customer-centric professional directly responsible for executing core editorial workflows and researcher engagement activities that ensure a smooth, high-quality experience for editors, authors, and internal teams.  

How you’ll make an impact:  

• Executes the day-to-day operations of journals, supporting a range of needs such as coordinating editor requests, assisting with workflow or platform updates, responding to editorial office and content operations queries, and submitting internal tickets for platform maintenance. 

• Performs editorial outreach operations to drive submissions to AIP Publishing and Member Society publications using established workflows, including assisting and supporting the onboarding of guest editors and executing commissioning campaigns in alignment with the campaign calendar. 

• Responds promptly and professionally to researcher and editor inquiries via ticketing software. 

• Maintains accurate records to support internal reporting. 

• Executes operations for the full lifecycle of editorial board service, including maintaining up-to-date editor lists, performing onboarding and renewal processes, tracking conflicts of interest, and collaborating with internal teams to ensure journal information remains current across online and print materials. 

What you're great at:  

• Exceptional interpersonal and written communication skills and a genuine interest in helping people and solving problems. 

• Ability to work effectively across teams, share information clearly, and engage productively with colleagues. 

• Strong attention to detail and organizational abilities. Capable of following complex processes independently and accurately. Aptitude for improving workflows and systems, with a willingness to suggest ideas and contribute to ongoing process improvements. 

• Comfortable maintaining records and formatting data using basic Excel tools. 

• Seeks feedback, asks questions, and applies new knowledge to daily work. Interest in being an active participant in team discussions and sharing learning opportunities with team members. 

 What we’re looking for:  

• 1 - 2 years of experience in a customer service role within an office setting required. Remote experience preferred but not required. 

• Bachelor's degree or a minimum of 1 year equivalent work experience required 

• Familiarity with scholarly publishing, higher education, or research is a plus. 

• Proficiency in Microsoft Office Suite. Experience with ticketing systems, Salesforce, peer review systems, and Atlassian products is a plus. 

• Willingness to travel 1 - 4 times per year for in-person meetings required. 

Our excellent total rewards package includes:

• A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!
• Generous paid time off and paid sick and safe leave
• Flexible Work Schedule
• Competitive medical, dental and vision benefits
• Exceptional retirement benefits
• Monthly remote stipend
• Training and Tuition assistance
• Employee Assistance Program

Salary Range:

$24.00 – $25.00 hourly  

At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live.