Hybrid Specialist - Contract and Efficiency.Technology Information chez Mobile Telephone Networks (Pty) Ltd

Context: (Global influences, environmental / industry demands, organisational mission, etc.)
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity in the MTN South Africa market. The Operational function must therefore ensure the successful delivery in context of: 
•    Rapidly changing ICT environment 
•    The complexity of MTN network and functions to operate and maintain the network. 
•    Achievement of top quartile operating efficiency and effectiveness through scale and common processes 
•    Driving growth through business intelligence and standardization to maximize business processes 
•    Management of customer and supplier expectations 
•    Enhance MTN position as a leading network and system provider 
•    Constant dynamics and local challenges in the economic, regulatory and legal environments 
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Contract Management
•    Manitenance of contract database for Network Operations department
•    Monthly , Quarterly, tracking and management of contractual KPI’S for Managed services and other contracts within the Network Operations Department. 
•    Loading of new contracts on contract management tool 
•    Management of data integrity from sources of data for contract management tool.
•    Initiate appropriate action in the event of problems arising out of negotiated contracts
•    Escalate problems arising from contracts with management and relevant departments to align to company policies and procedures.
•    Establish balance scorecards to enable more effective contract management.
•    Contract management in line with Procurement Policies
•    Monitor the expiration of contracts and liaise with appropriate department to ensure up to date and complete information.

Project Delivery
•    Support the implementation, tracking, monitoring and compliance of Projects
•    Co-ordinate project reporting
•    Ensure effective implementation of the integrated project management model

Process and Procedure Effectiveness
•    Continually seek ways to improve existing processes and procedures to enhance effectiveness, efficiency and performance
•    Identify processes and procedures where the quality of work may be improved 
•    Address problems encountered on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation 
•    Generate different options for problems identified, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
•    Tailor solutions to suit the problem (within defined parameters) and take action to prevent the reoccurrence of problems
•    Make use of available resources to solve problems and identify external parties to assist with problem solving as required

OPEX & CAPEX Financial Management
•    Consolidate and analyse data to produce expense reports
•    Analyse data to ensure accurate accrual process for month end and year end reporting.
•    Facilitate and co ordinate the business plan process within Network operations
•    Assist with rolling forecast on network operations costs
•    Analyse and report on Operational Finance activities
•    Implement a cost management process comparing actual OPEX/CAPEX to budgeted OPEX/CAPEX at defined intervals. 
•    Maintain a full view of cost per area for all expense categories within Network operations.
•    Annual OPEX value management at ZAR700mn to ZAR 1.2bn

Governance 
•    Ensure compliance on all MTN SA policies and procedures
•     Address deviations both external & internal
•    Participant in appropriate meetings
•    Implement standard governance processes across regions
•    Ensure compliance to proper contractual contract processes and practices
•    Maintain contract governance policies, including administration, processes.
•    Implement standard governance across the regions to manage managed services effectively 
•    Assist with the Internal Audit process on gathering and collating the required information
•    Assist with internal audit process to endure timely delivery on deadlines
•    Assist with the delivery of resolving open audit points
•    Ensure new activities within network environment is transitioned smoothly withing the network operations department

Communication and co-ordination
•    Continuously review and update best practice implementation.
•    Develop and continually improve effective monitoring of financial reporting and best practices.
•    Provide guidance to the Network Operations to ensure efficient financial and contractual. 
•    Assist and coordinate with financial and contracts departments. 
•    Provide smooth workflow between departments by ensuring deadlines are met.
•    Use financial ability to advise and provide input when required
•    Develop and produce month OPEX reports for the Operations Department with the required analysis and action to be taken in

Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing 
Vendors & regions others.
•    Manage Contracts and Financials department 
•    Provide direction within Contracts and Financials department. 
•    Attend Vendor and 3rd party meetings.
•    Annual contractual management value estimated at ZAR1bn per annum

Role Dependencies
•    Changes and financial or contractual obligations may result in severe loss of service due to non-support structures

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
•    Continuous improvement and optimisation of Contracts and Financials, process and accounting.
•    Ability to make task easier and accurate
•    Improvements to meet operational requirements
•    Knowledge transfer
•    Problem solving and lateral thinking
•    Leadership.

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or firstlevel of impact.
•    Lack of necessary support from departments within the organisation.
•    Dependency - third party suppliers.
•    Poor staff management will result in low morale and poor performance and a resulting degradation of the Network.
•    Short deadlines in implementing change
•    Changes in Equipment types
•    MTN Network Expansion
•    New Technologies
•    Support of tools and systems
•    Transmission availability, 
•    Switching equipment / Network availability
•    Changes in market requirements.
•    MTN Group expansion.
•    Prioritisation of resource and projects.
•    Budget constraints

Collaboration:  Refers to formal and informal relationships
Responsibility towards:  who are they and what do they receive from the incumbent.
•    Direct reports to General Manager Network Operations 
•    Matrix reports, Senior Managers Network Operations
Key customers, BSS/CS/Engineering and CPG. Managed Service components and key SLAs. 
Key suppliers, all suppliers used by Network Operations through contracts or SLA’s.
Relations, Finance , procurement,  functional manager, supplier, vendors, BRM
 
Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of                                                                      freedom in decision-making.
•    Technical viability of implementing external requests 
•    Decision making and ownership of problems
•    Escalation, technical liaison
•    Patient but forceful when required.
•    Confident. 
•    Structured and organised approach. 
•    Self-discipline. Responsible. 
•    Team player. 
•    Innovator.

Leadership    
Authorities:
•    Approve or disapprove staff Leave. 
•    Approve staff expenditure claims. 
•    Staff Recruitment within budget
•    Invoice control and approval
 

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.
Education:
•    Minimum of 3 years tertiary qualification 
•    Fluent in English and language of country preferable

Experience:
•    Minimum 3 years experience in Financial/Commercial environment
•    Project Management experience 
•    Contract Management experience
•    Experience with working and manipulating data to achieve effective analysis
•    Experience with working across business departments/Business Support
•    experience in supervising others
•    Experience working in a medium  organization

Training: 
•    Contract Management 
•    People management Skills 
•    Systems training 
•    Telco-related training 
•    Project Management 
•    Presentation skills 
•    Communication (written and verbal)
•    Negotiation

Competencies
Head - Big Picture Focus (10)
•    Analytical Thinker -   Manages the alignment and execution of tactical activities
•    Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
•    Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)
•    Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)
•    Results Achiever  -  Drives team objectives and contributes to sustainability of results
•    Operationally Astute -  Clarifies priorities, plans, organizes and co-ordinates the work of others  

General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)    
•    Target driven and cyclic in nature 
•    Long, irregular hours and tight deadlines during peak periods 
•    Must be willing to travel 
•    Working in busy open plan environment 
•    Stressful, Non routine 
•    Tied in with legal responsibilities 
•    Laptop 
•    Standby 
•    Dial in facility 
•    Mobile phone

KPA Quality Standards
•    Accurate Financial Report, on time
•    Proactive and reactive management and reporting of financial and contractual requirements.
•    Availability and accuracy 
•    Effective Project management
•    Successful interworking between network operations and other departments within and external to network group
•    Achievement of agreed SLAs 
•    Consistent and complete documentation
•    Customer satisfaction – internal and external
 

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!