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Job Description:

Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!

ABOUT YOUR NEW ROLE:
In this rewarding opportunity you will join the St Vincent’s Private Hospital Melbourne (SVPHM) team as our newly created Theatre Revenue Officer in our Revenue department at our Fitzroy / East Melbourne / Kew / Werribee campus.

This role will be full time and have the opportunity to develop their skills. The role is ideal for a Billings Officer or someone who thrives on improving process and influencing real change within a hospital setting.

You will bring your passion to the role where you will work with different teams across the organisation including Finance, Revenue, Supply and Theatre teams to support best practice within a hospital setting.

WHY WORK FOR SVPHM:
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.

• Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD
• Salary packaging available (pay less tax and increase your take home pay!)
• Gain access to discounted gym membership through Fitness Passport
• Option to join our workplace giving program, Give4Good
• A great work life balance with options to purchase additional leave
• Receive a staff discount on hospital admissions to any SVHA Private Hospital

ABOUT YOU:
As an outstanding Theatre Revenue Officer, you are a master at ensuring best practice but is always looking for ways to improve process and influence change.

Your skills will include:

• Proven ability to contribute or influence organisation policies
• Ability to work with different teams in identifying and influencing change
• Provide operational and administrative support to ensure timely processing of invoicing
• A can do attitude and want to grow with an exiting team and organisation

ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE
Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.

APPLY NOW!
If this is the role for you, please hit the APPLY button now! Your application must include:

• Resume
• Cover letter

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.

St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au.

REQUIREMENTS:
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.

SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.

HAVE A QUESTION AND WANT TO KNOW MORE:
If you would like to discuss this opportunity please contact Brett McAllister on brett.mcallister@svha.org.au, and quote job requisition number JR142033

Please refer to below Position Description

POSITION PURPOSE

The Revenue Department is responsible for patient health fund eligibility confirmations; patient estimates; processing all hospital patient claims in accordance with health fund contractual agreements; receipting of payments from funds and patients; collection of outstanding debt from both patients and health funds; liaising with patients, doctors surgeries and other internal stakeholders as required. This position is also responsible for the processing of sundry revenue and fundraising and donations management.

The purposes of the Theatre Revenue Officer are:

• To facilitate a single service point of accountability within procedural services environments (i.e. Theatre, Cardiac Cath Labs, Endoscopy, etc.) for prosthesis, rebatable items and loan sets data capture.
• To co-ordinate the initial capture and reporting of theatre data for use in correct charging and recording of inventories consumption, both rebatable and consumable.
• To ensure reported usage of item numbers, prosthesis, rebatables and loan set fees or other recoverable items is accurate prior to forwarding to the facility’s Revenue team.
• To assist in the billing of other ad-hoc activities which may include billing related activities for both Cath Lab (ECHO Billing) and Maternity (Medicare CTG Billing).
• The role also has a dotted line to the CFO – Victorian Private Hospitals and will have the opportunity to work on key projects that deliver value to the business.

KEY ACCOUNTABILITIES

Major Activities

• Contribute to or influence organisational policies as appropriate
• Act as a point of contact for revenue matters for stakeholders
• Establish and maintain effective working relationships with relevant internal and external stakeholders
• Provide a service that supports effective and high-quality outcomes for clients and customers within secondary departments both externally and internally
• Ability to maintain collaborative and effective relationships with all multidisciplinary team members
• Ability to work flexibly within the Hospital service
• Assist in maintaining a cost-effective service
• The work, the manner in which it is accomplished and interactions with others are consistent with and model the Vision, Mission, Values and philosophy of the Facility
• Manage competing priorities both internally and externally
• Identify and develop process/system improvements that increase the revenue team’s efficiency and effectiveness
• Provide operational and administrative support and other duties as required to the Revenue and Commercial Managers
• Supports team initiatives by collecting and analysing data and preparing monthly reports
• Ensure relationships with all multidisciplinary team members are collaborative and effective
• Participate in and support unit and facility based education activities
• Make an effective contribution to the development and learning experience of self and other team members
• Ensures compliance with relevant legislation
• Operates within delegated responsibilities and authorities
• Develop and implement procedures in accordance with St Vincent’s Health Australia (SVHA) policy
• Conform to Group and Facility Policies and Procedures
• That the procurement of goods is facilitated as required in a timely and cost-effective manner to support an environment that is patient focused
• Adhere to all policies, procedures and legislative requirements in relation to Workplace Health & Safety, Bullying & Harassment in the Workplace Policy requirements
• Ensure that compliance with the code of ethical standards for Catholic Health & Aged Care providers, legislation, acts, awards and agreements is maintained
• Operate within delegated responsibilities as set by the St Vincent's Private Hospital Melbourne (SVPHM) and St Vincent’s Health Australia.

Key Performance Indicators (KPI)

• Effectively liaises with relevant internal and external stakeholders
• Positive business stakeholder feedback
• Communications are accurate and timely
• Undertakes all duties consistent with the mission and philosophy of the Hospital,
• Adheres to the proper collection of recording, and charging of CMBS Item numbers, prosthesis, rebatable items and loan sets fees within a Private Healthcare environment
• Supports education activities that will contribute to the development of the team
• Maintains a working knowledge and understanding of relevant policies / procedures and use these in work practices
• Contributes towards effective risk management within the Hospital
• Participates in quality improvement activities
• Consumables and equipment are used efficiently
• Services are delivered in a cost-effective manner
• Seeks help on situations beyond scope of experience
• Uses a collaborative approach to problem solving
• Informs the Revenue Manager of any serious or unresolved issues
• Displays positive and appropriate role model behaviour
• Develops and maintaining all documentation relevant to responsibilities
• Works effectively with key stakeholders across MHS
• Documents are accurate and deadlines are achieved
• Analysis produced are accurate and insightful
• Data is managed in a clear and meaningful way, files are logically organized
• Consult and communicate with all team members & participate in team meetings
• Verbal and written communications are professional
• Work flexibly with the Hospital and assist other team members when able
• Contribute to the identification of education needs within the department
• Show initiative / make regular usage of education tools and activities
• Attends all mandatory training sessions at the appropriate intervals
• Behaviour and service delivery are consistent with relevant SVHA group and local MHS Facility policies and procedures
• Compliance with St Vincent’s Health Australia (SVHA) policy
• Ensures that those items used in procedures that are listed on the Commonwealth Prostheses Benefit Schedule are recorded in the Hospital Data Base with correct Rebate Code
• Ensures all reports for usage by procedure are accurate and follow through and amend errors or omissions prior to forwarding to Patient Billing
• Ensures any discoveries of errors in reported usage are resolved and appropriate action taken regarding patient billing and inventory replacement, and if unable to resolve bring them to the attention of the Revenue Manager,
• Assists with the accurate and timely notification of consignment and loan set usage to supplier and liaise regarding any anomalies
• Ensure all opportunities for improvements in timeliness and accuracy of patient billing information being provided are investigated and where agreed by the Team Leader, are implemented
• Data Entry of Allied Health invoices
• Check supplier invoice costs match patient health fund rebate contract pricing (as changes from time to time)
• Willingness to undertake further educational and training to achieve revenue objectives
• Actively market revenue within the organization
• Any other duties as required by the Commercial Manager, Revenue Manager and/or the Hospital’s Executive.
• Employee complies with the requirements of the WH&S Act and all relevant WHS, and injury management policies and procedures where industrial agreements required are met
• RiskMan is used to report hazards and any workplace injuries.

SELECTION CRITERIA

ESSENTIAL REQUIREMENTS

• Previous experience within a patient accounts/materials management environment
• Previous experience working within hospital procedural services environments (i.e. Theatre, Cardiac Cath Labs, Endoscopy, etc.) or Central Sterilising Services Department environment
• Experience and skills working with and charging of prosthesis, rebatable items and loan sets in a private healthcare environment
• Ability to interpret the health requirements with respect to accounting, revenue and billing policies
• Experience and skills using a recognised PAS or a financial management information system in a large organisation and advanced user of Microsoft Excel and Microsoft Word. Skills in health specific patient billing system would be an advantage.
• Experience in a large complex organisation preferably with a strong record of achievement in revenue management in the health environment.
• Well-developed written communication skills and ability to critically analyse information and prepare concise reports for management.
• A high level of effectiveness in a team-based environment and an ability to work autonomously
• Previous health Fund or hospital experience an advantage

SKILLS/EXPERIENCE

• Knowledge of the health insurance industry
• Knowledge of the provisions of the Australian Heath Care Agreement and Medicare
• A tertiary qualification and/or meet the requirements to be a member of a recognised Australian professional body would be an advantage
• Excellent Communication Skills
• Excellent computer Skills

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct