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Job Summary

Job Description

• Experience Required: 3 to 5 years with Oracle Cloud Financials ERP modules such as GL, AP, AR, FA and CM; OTBI reporting skills, Requirement gathering and providing solutions, System support; Knowledge on process flow tools like Lucid or Visio.             
• Experience Desired: BIP reporting knowledge, Sql knowledge, Python programming, Agile process, Jira, Oracle Cloud Financial Certification in any modules
• Education Desired: Bachelor's degree

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Job Responsibilities

• Act as a subject matter expert (SME) for finance users facing issues with Oracle Cloud Financials, troubleshooting functionality problems, data errors, or system performances reported via ServiceNow, email, or Microsoft Teams.
• Resolve user-reported incidents efficiently, collaborating with technical teams or Oracle support as needed for complex issues.
• Provide ongoing guidance to users to prevent recurring issues, documenting resolutions as “Issue Resolution” for future reference.
• Monitor system performance and user feedback to proactively identify areas for improvement in Oracle Cloud Financials.
• Engage with finance users to gather and document detailed requirements for system enhancements or custom reports.
• Translate business needs into functional specifications and work closely with the technical team to deliver solutions on time.
• Configure Oracle Cloud Financials ERP modules such as GL, AP, AR, CM to meet specific business requirements.
• Develop test scenarios, perform end-to-end testing on enhancements, and present results to users for validation.
• Collaborate with users during user acceptance testing to obtain sign-off for deploying enhancements.
• Independently create Oracle Transactional Business Intelligence (OTBI) reports to address reporting needs.
• Analyze Oracle Cloud Financials quarterly releases and present their impact and potential benefits to the team.
• Configure and test new features that enhance operational efficiency, presenting recommendations to finance teams for adoption.
• Collaborate with technical teams to test patch applications, ensuring seamless deployment without disruptions.
• Support the deployment process by working with technical teams to apply patches effectively.
• Collaborate with finance users for effectively completing the cyclical activities like 1099 reporting.
• Maintain up-to-date documentation of system configurations, processes, and solutions for future reference and compliance.
• Develop user guides and job aids to empower finance users to leverage Oracle Cloud Financials, especially for new enhancements and features.
• Conduct knowledge-sharing sessions or provide one-on-one support to technical teams and finance users to bridge knowledge gaps.
• Monitor ServiceNow incidents to ensure compliance with Service Level Agreements (SLAs), collaborating with the team to resolve issues promptly.
• Create Change Requests (CRs) in ServiceNow, attend Change Review Board (CRB) meetings, and ensure timely deployment of changes.
• Close Change Requests promptly to maintain metrics goals
• Create and maintain user stories in Jira, ensuring alignment with timelines and metric goals.
• Stay informed about Oracle Cloud updates, new features, and industry best practices, recommending their adoption to optimize financial processes.
• Demonstrate a willingness to learn new functionalities, tools, and applications to enhance expertise and support business needs.