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Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. 

The Role: 

At Conviva, we’re transforming the way companies understand and act on real-time performance and customer experience data. We’re looking for a Solutions Consultant who thrives at the intersection of data, technology, and storytelling. In this customer-facing role, you’ll empower our clients—media and entertainment giants—to unlock deeper insights, make smarter decisions, and become evangelists for Conviva’s platform. 

You’ll act as a trusted advisor to product managers, data scientists, and technical leaders—guiding them to real-time actionability, delivering training that builds product champions, and driving measurable outcomes across the digital experience lifecycle. 

What Success Will Look Like:

• Drive customer outcomes that lead to successful renewals and expansions by aligning use case delivery with business goals and demonstrating ongoing value.
• Lead onboarding and discovery to understand customer goals, map use cases, and drive time-to-value.
• Deliver engaging, narrative-driven presentations that connect Conviva’s platform to customer impact.
• Train and enable users across roles—from engineering to executive—to build lasting platform expertise and trust.
• Collaborate with Product, and Engineering to close feedback loops and influence roadmaps.
• Leverage product analytics, observability metrics, and customer data to surface insights that drive growth and retention.
• Actively identify expansion opportunities by understanding product usage trends and customer pain points. 
• Produce RCA reports, QBRs, and best practices documentation that reinforce Conviva’s value proposition. 

Who You Are & What You've Done:

• 5+ years in a customer-facing, technical consulting, technical account management, customer success or solutions engineering role in a SaaS environment.
• Experience working with analytics platforms such as NPAW, MUX, Amplitude, Mixpanel, Quantum Metric, Content Square or Adobe Analytics
• Strong communication and relationship-building skills—you know how to engage stakeholders at all levels.
• Demonstrated success in helping customers turn data into action, ideally in a product-led analytics or observability context.
• Passion for teaching, problem-solving, and continuous learning.
• Approximately 20% travel required, based on business needs. 

Bonus Points For: 

• Background in media streaming, OTT, or video QoE platforms.
• Experience with scripting (e.g., Python, JS) or integrating APIs.
• Hands-on experience with statistical methods, SQL, or data visualization.
• Familiarity with A/B testing frameworks or digital optimization tools. 

The expected salary range for this full-time position in the SF Bay Area is $125,000- $165,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education, and work location. 

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!