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Homeoffice Technical Account Manager - APAC

Paymentology · Indonesia · Remote

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About the job

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.We are seeking a skilled and dedicated Technical Account Manager to join our team. In this role, you will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions. You will work closely with engineering and product teams to resolve technical issues and provide insights.What you get to do::

  • Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
  • Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
  • Utilise knowledge of web technologies, REST APIs, authentication, authorisation, and SQL scripting to support clients.
  • Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
  • Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
  • Possess a basic understanding of programming languages and analyse application error logs, exceptions and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
  • Develop and maintain strong relationships with clients to understand their business needs and objectives.
Requirements:
  • Extensive knowledge of payment domains and ISO8583.
  • Proficiency in web technologies, REST APIs, good understanding of cloud technologies such as AWS,Azure etc, and SQL scripting.
  • Excellent troubleshooting acumen and the ability to drive technical discussions effectively.
  • Basic understanding of programming languages and familiarity with analysing application error logs, exceptions and stack traces.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with engineering and product teams.
  • Experience in managing client relationships and providing exceptional customer service.
  • Problem-solving mindset and ability to work in a fast-paced environment
What you can look forward to::At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.