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Description

As a Product Care Application Engineer, you focus on the technical support, maintenance, and continuous improvement of existing battery system products. You act as a key interface between engineering, production, service, and customers to ensure product stability, quality, and customer satisfaction throughout the product lifecycle.

Your Responsibilities

• Develop and maintain documentation including technical specifications, user manuals, and training materials (in collaboration with Systems, PM, and Marketing)
• Identify, diagnose, troubleshoot, and resolve issues in customer environments (2nd-level support)
• Conduct Root Cause Analysis (RCA) and provide structured feedback to engineering and quality teams
• Ensure proper reporting of activities and customer feedback to engineering and sales
• Ensure strict adherence to procedures during installation and/or modification of equipment
• Provide technical consultancy for existing products (e.g., claims, production issues, field failures)
• Perform hands-on work to address technical claims and support production-related problem-solving
• Support change management and continuous improvement initiatives for released products
• Collaborate with internal teams (e.g., production, quality, service) to ensure product reliability and compliance

Requirements

• Degree in engineering, electrical engineering, mechanical engineering, or similar
• Strong technical understanding of battery systems and their applications
• Experience in troubleshooting, root cause analysis, and product support
• Hands-on mentality and structured problem-solving skills
• Strong communication skills and customer orientation
• Willingness to work cross-functionally and occasionally travel to customer or production sites

Benefits

• A motivated company with flat hierarchies and short decision-making processes.

• Permanent employment contract.
• Personal support and advice from a dedicated contact person at your branch.
• Stable working environment in an international company.
• Fair pay and company benefits.
• A modern working environment with high-quality technical equipment.

Does this sound like you, and are you interested in a varied range of tasks? Then apply now!