Spa & Wellness Manager | Faro Blanco Resort & Yacht Club, a Curio by Hilton na Faro Blanco Resort

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
• Ensures the Franchise and Shaner Brand Standard and experience for guests. 
• Adheres to policies of the facility, Franchise, and Shaner policies.
• Monitors guest satisfaction. Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques.  Follows up on guest requests and comments.
• Accurately creates and maintains Spa services in spa computer systems.
• Assists with coordination of spa events for the purpose of sales generation and community awareness. 
• Submits all paperwork and financial reporting in accordance with policies.
• Actively involved in overall cleanliness and maintenance of facility.
• Recommends retail products for home use to guests and suggestive sells other spa services.
• Excellent knowledge of Spa Menu and services offered.
• Assists with oversight and data entry of employee payroll, commissions, and tips.
• Other duties as assigned.

• High school graduate or equivalent. Bachelor’s Degree preferred in the area of Hospitality, Exercise Science, Health Education Business or related field.
• Minimum one year customer service experience; previous hotel and/or spa supervisory experience preferred.
• Knowledge of professional spa services and treatments a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• Computer experience preferred.
• CPR/First Aid Certified preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele. 
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Able to show initiative and make decisions.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!