Administrative Repair Assistant - Full-Time na Menchey Music Service Inc

Description

Do you have a passion for music and helping others discover the joy of playing an instrument? Are you looking to grow your career in the music industry? Menchey Music Service has been supporting musicians, local communities, and schools with high-quality musical instruments, supplies, and education since 1936. Our mission is to provide exceptional musical products and services while fostering a love for music in students of all ages.

We are currently seeking a Full-Time Administrative Repair Assistant to join our Instrument Repair team at our Operations Center in Hanover, PA. Our Repair Department plays a vital role in helping students, parents, and educators keep their instruments in top playing condition, and we'd love for you to be a part of our team!

About the Role

As our Administrative Repair Assistant, you'll be the backbone of our repair operations, ensuring smooth workflows and excellent customer experiences. You'll work closely with our Repair Manager to track repairs, communicate with customers, and keep everything running like a well-tuned instrument! Your typical hours will be 40 hours per week, Monday through Friday during the day. More hours may be available seasonally.

What You'll Do

Repair Billing & Administration:

• Log all repairs in our system daily, create customer accounts, and invoice all completed work orders and parts by end of business day
• Process estimate approvals twice daily, convert them to work orders, and re-send estimates to customers on schedule
• Monitor incoming messages – phone, emails, texts, and chats hourly and maintain accurate tracking of repair purchase orders

Department Workflow Support

• Coordinate instrument pick-ups, track third-party repairs, and assist the Repair Manager with department operations
• Process loaner instruments daily and generate monthly loaner reports
• Update labor and part prices in our service system as needed

Provide Excellent Customer Service

• Answer phone calls and respond to customer questions about instrument repairs with professionalism and care
• Communicate estimates, obtain repair approvals, and work with customers to arrange payment methods
• Create and send detailed repair estimate spreadsheets for schools, especially during busy summer repair season

Requirements

Education & Experience

• High School Diploma or GED required
• A music background and/or familiarity with band and orchestra instruments is preferred
• Customer service experience is a plus

Required Skills

• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning automated accounting software
• Strong customer service skills with a focus on proactivity and customer satisfaction
• Excellent attention to detail and accuracy – you'll be working with important details daily!
• Outstanding written and verbal communication skills
• Ability to work independently while collaborating effectively within a team
• Strong organizational skills and ability to prioritize multiple tasks
• Problem-solving abilities and critical thinking skills

Why Menchey Music Service?

At Menchey, we care deeply about our team's well-being and growth. That's why we offer a comprehensive benefits package designed to support your health, work-life balance, and career development:

• 401(k) retirement plan with company match
• Medical, dental, and vision benefits with optional Health Savings Account contributions
• Optional supplemental coverage, including life insurance
• Paid holidays, vacation, personal time, and flex time
• Generous employee discounts on our products and services
• Ongoing opportunities for professional development and training

Joining Menchey Music means becoming part of a passionate team that is dedicated to enriching the lives of young musicians and supporting local communities. If you are enthusiastic about music, love helping others, and enjoy keeping things organized, we'd love to hear from you! Apply today to join our team and make a lasting impact on the next generation of musicians!

Menchey Music Service is an equal opportunity employer. Just as we believe everyone deserves the opportunity to discover their musical potential, we believe every team member deserves a welcoming workplace that treats them with the same respect, kindness, and support we extend to the musicians and communities we serve. We celebrate diversity and are committed to creating an environment where all individuals, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic, can contribute their unique talents and perspectives.