- Junior
ABOUT VERLOOP:
We are the world's leading customer support automation platform. We help B2C businesses automate their conversations with customers and make them highly personalized. This enables them to run an automated 24×7 customer engagement platform. Businesses use Verloop as an end-to-end chat platform to automate customer support, generate more leads, qualify leads, push relevant offers, and more. Verloop’s conversation chatbot is trained with our home-grown natural language processing and understanding layers that are built using advanced language models.
Verloop processes 60 M+ messages/day and achieves 94.56% accuracy, 92% support queries resolved, 100+ million unique users reached. To know more visit: https://www.verloop.io
We are looking for a Data Analyst to join our Customer Success team to help us make informed decisions across Customer Success, Product, Sales & Marketing departments.
Responsibilities -
- Work closely with the Customer Success Managers to help them with decisions by providing
data-driven actionable insights
- Create algorithms to extract meaningful information from large datasets
- Build custom dashboards and reports on KPIs to help CSMs
- Construct long-term analytics infrastructure to enable internal stakeholders to gather insights independently
Skill Set -
- Coding: Ability to write code to clean vast volumes of data (Python preferred)
- SQL & NoSQL Ability to write clean and optimized queries
- Proficient with MS Excel
- Ability to represent consumable data in a way that can be used to build a story with impactful actionable to transform businesses
- Experience with BI Tools and ML (NLP) techniques is a plus.
Qualification -
- Love for data!
- A vision for automation
- Minimum 1-year experience in software/data-driven roles.
- Self-starter and motivated individual with a proactive mindset who is not afraid to own tasks & take on responsibilities.
