Hybrid Customer Success Manager, AI Customer Success Manager, AI

Team: Customer Success ProlificProlific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiate products and models.The roleAs the Customer Success Manager, AI at Prolific, you will be responsible for ensuring a small group of our key AI customers have the most positive experience with Prolific and exceed their research goals. You will do this by building relationships with various stakeholders, understanding their business & work undertaken on Prolific, and supporting them to maximise the value they get from the platform. This will involve acquiring new researchers and teams within accounts, feature adoption, supporting individual studies and building a feedback loop between our customers and internal teams.What you'll be doing to the role

• Driving growth in existing accounts
• Building relationships with AI accounts and identifying ways to grow and retain spend
• Accelerating onboarding time and revenue impact from new customers onboarded by the Strategic Account Executives
• Holding discovery calls with new Researchers within those accounts and securing new registrations from Researchers who could benefit from the Prolific platform
• Collate and share customer feedback with internal teams including Product & Marketing
• Be a great ambassador for Prolific e.g. on social media, at events and in interactions with prospects
• Attending conferences in the UK and meeting with customers in the USA

What you'll bring to the role

• Prior experience in a customer-facing target-driven environment (e.g. sales, customer success, recruitment), ideally working with strategic accounts
• Proven track record of exceeding expectations against commercial targets in a customer-facing role in a B2B technology company (customer success, sales)
• The ability to effectively bridge technical and non-technical communication, enabling smooth customer interactions and minor issue resolution
• The ability to take ownership of projects, working cross-functionally to ensure their success
• Great listening and communication skills, ability to build strong relationships with customers
• A proven track record of initiating and leading successful growth and retention initiatives, working with a cross-functional team
• A desire to learn fast and grow

Even better if you have-

• Experience or personal interest in research (either academic or commercial)
• Experience or interest in AI and LLM development
• Direct experience working with technical buyer personas

Why Prolific is a great place to workWe've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.Links to more information on ProlificBenefitsExternal HandbookWebsiteYoutubePrivacy StatementBy submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific's use of your personal information.