Administrative Field Support Specialist presso Colorado Springs Utilities

Administrative Field Support Specialist

Colorado Springs Utilities is currently hiring a dynamic, innovative, and self-starter to join our Operations Work Management team as an Administrative Field Support Specialist. In this job, you will provide a wide variety of support and services to the Gas Department, Field Operations, Dispatch, Service Center, Customer Revenue, and external contractors.

Key Areas of Focus:

• Support activities to include: system data accuracy, scheduling activities, project management, reconciling work performed by field technicians, and error management
• Track the collection and/or receipt of documents; liaison between Pikes Peak Regional Building (PPRBD) and contractors to ensure compliance and completion of hazards
• Strong customer service skills, especially over the telephone
• Analyze and interpret data to identify and correct errors by field technicians to ensure data and billing accuracy 
• Troubleshoot issues by gathering and researching data; analyze data to come to conclusions or recommendations  
• Maintain Power BI data for tracking and reporting accuracy
• Assist through research and evaluation for a specific department or division
• Coordinate service appointments and ensure accurate scheduling through utility systems
• Work closely with internal teams and the Gas Department through customer interactions to schedule appointments 

Ideal candidates will offer demonstrated hands-on experience in providing customer service or administrative and business support. We are most interested in your experience in the following areas, so please highlight your experience on your application/resume:

• Ability to multitask and respond to rapidly shifting priorities, remaining flexible and open
• Team player with a strong personal work ethic
• Ability to learn applications, software, two-way radio, and processes quickly
• Ability to exercise independent judgment
• Ability to identify process issues and implement solutions
• Strong skills in Microsoft Office
• Strong attention to detail and follow-through with responsibilities
• Strong data research and analysis skills

The military job codes/duty codes most closely related to this role are: 42A, 42B, 36B, 36P1, 36P2, 36P3, 36P4, 37F1, 37F2, 37F3, 37F4, 3S032, 3S052, 3S072, 3S0X2, PN, PS, IT, 6420, 6423, 6425, 6427, 9644, 9680, 3402, 3404, 3406, 3408

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Positions in this class typically require reaching, standing, walking, grasping, talking, hearing, seeing and repetitive motions

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities.  They keep the lights on, gas flowing, water coming in, and wastewater leaving.  We don't just say people are important – we prove it!  That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: Earn up to $500 for healthcare expenses, $100 in Visa gift cards, and $400 in gym reimbursements
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250  annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness