Resident Advocate - 7a-12p M-F presso The Family Place

Description

• Provide emotional support to shelter guests, demonstrating sensitivity and offering non-judgmental, tactful assistance to individuals in crisis.
• Collaborate with case managers on services to clients via documentation, email, and/or verbal communication.
• Intervene in crisis situations using approved methods to promote the safety and well-being of all residents.
• Communicate with supervisors and designated case management staff regarding pertinent client issues.
• Participate in system data collection accurately, completely, and timely, and complete ITS forms as required.
• Conduct client intakes, including reviewing shelter policies, providing tours of the facility, completing intake paperwork, and supplying necessary personal items.
• Monitor supplies such as bedding, towels, and pillows; prepare rooms for new clients.
• Transport clients in company vehicles to and from appointments, meetings, or hospitals.
• Maintain the safety and cleanliness of the facility.
• Conduct client exit interviews as needed.
• Monitor interns and volunteers, providing guidance and support.
• Prepare light meals and assist with meal service.
• Perform other job-related duties as assigned.

Qualifications

Required Qualifications:

• Bachelor’s Degree in psychology, social work, sociology, or a similar field with six months of experience in a residential facility, shelter, or similar environment.
• OR an Associate’s Degree with an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities:

• Knowledge of domestic violence and client trauma.
• Familiarity with basic food preparation.
• Proficiency in Microsoft Office applications.
• Strong skills in verbal de-escalation and crisis management.
• Ability to meet the physical requirements of CPR training and maintain certifications in CPR and First Aid.
• Strong communication skills in both written and verbal formats.
• Sensitivity to the language, economic, and cultural needs of clients.
• Ability to travel to offsite locations and attend offsite meetings and events.
• Commitment to maintaining professional boundaries with clients and protecting client confidentiality.

Required Licenses and Certifications:

• Valid Texas Driver’s License with a clear driving record.
• CPR certification.

Working Environment:

• Duties are primarily performed in a seated position, with occasional standing or walking.
• Limited physical effort is required, with tasks involving lifting and carrying objects weighing less than 25 lbs.
• Work is conducted in an office environment, but may also involve other locations.
• Flexibility to work some weekends, evenings, and overnight hours as needed.