OPERATIONS MANAGER presso DoubleTree by Hilton Pittsburgh - Green Tree

Description

The DoubleTree by Hilton Pittsburgh Green Tree is the city's flagship Hilton property with 460 guest rooms and 40,000 sq. ft of event space.  Our hotel is the largest in the state of PA and the tristate area and is currently hiring for the position of Operations Manager.

The Rooms Manager position will oversee all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Operations Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. This leader makes suggestions and recommendation for all matters pertaining to associates such as hiring, performance, change of employment status, etc.  

If you would like to be a part of an environment where teamwork is emphasized, and individual excellence is encouraged then this is the place for you. Doubletree by Hilton Pittsburgh Green Tree associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.

Job Type: Full-time

Salary:  Starting at $65,000/year

Benefits:

· 401(k) matching

· Dental insurance

· Disability insurance

· Employee Hilton Go Travel Program

· Flexible spending account

· Health insurance

· Life insurance

· Vision Insurance

· Paid time off

· Employee on property meal discount

· Free Parking  

Essential Responsibilities:      

•  Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectation.
• Collaborate with front office, housekeeping and food and beverage to ensure that operations are running smoothly.
• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies.
• Incorporate guest satisfaction into staff and department meetings, with a focus on coming up with new methods to enhance   performance over time.
• Ensures operational excellence; provides support, critique and guidance to departments falling short of brand standards and/or   company expectations.
• Ensure brand QA Compliance/Performance and approving action plans generated by hotel.
• Acts as role model and provides guidance on company culture. Selects, develops, manages and leads management team members.
• Guides, develops and implements policies, procedure and systems to improve business operations.
•  Provides hands on leadership where needed.

Requirements

•  Works to improve hotel profitability implementing proficient operational procedures used to control labor costs, purchasing and overall expense control.
•  Regularly reviews forecasts of future bookings of room nights and banquet sales. Identifies future need periods and causes   the development of corrective actions. Follow-up to assure successful implementation.
• Takes prompt action in evaluating and resolving guest complaints and in correcting situations as warranted.