Devops-automation-tools Remote-emplois à westlake ∙ Page 1

Job Description:

The Role

The Quality Analyst, Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers’ expectations. The Quality Analyst combines business knowledge, technical expertise, and operational quality methodology to ensure the business can reach its efficiency. The Quality Analyst will work within a constantly evolving and growing environment to handle projects that will provide solutions using tools and technologies like Business Objects, Blue Prism, OutSystems and Tableau.

Project duties will include:

Working with internal and external partners to understand an existing process, design and detail an automated solution, coordinate development and testing activities and deliver the process into the production environment.

Collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process.

The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements.

The Expertise and Skills You Bring

Minimum of 0-2 years of experience in a processing or quality review role, including demonstrated success working as a domain expert in a fast-paced environment.

A Bachelor's degree or equivalent experience, preferably in Computer Science, Information Technology, Information Systems or Engineering

Experience with task automation (RPA) tools (Blue Prism, Power Automate, Excel Macros) preferred

Ability to write SQL queries to extract data from relational databases

Experienced in process design and analysis

Experienced in using process improvement tools and techniques

Financial Services experience preferred

Using critical thinking skills and analysis to solve and present recommendations for process improvements

Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials

Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative

Ability to make critical decisions with little to no supervision, work well autonomously and work cross-functionally within the broader quality team

Effective communication, both verbal and written

The Value You Deliver

Provide proactive consultation and process improvement solutions and uncover opportunities to further improve the client experience

Develops recommendations to address gaps, risks, and inefficiencies in processes

Identifies wastes and duplication in the existing process and analyzes changes or improvements to attain process efficiency

Redesign existing and new business processes and controls to fit within an automation framework with an eye towards risk reduction

Implement and deliver work in a fast-paced environment

Enabling FI to exceed our customers’ expectations by ensuring the business can reach its maximum efficiency and effectiveness

Great teammate with a proven desire to share and contribute to the team’s success

Note: Fidelity will not provide immigration sponsorship for this position.

Certifications:

Category:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.