Hrly Conf Conven SVCS Mgr chez Newcastle Hotels

Job Title: Conference Service Manager
Department Catering
Location: The Woodcliff Hotel and Spa
Reports To: Director of Catering
Job Summary:

Position Overview:
The Hotel, Conference Services Manager is responsible for coordinating and managing at aspects of
conference and event services within the hotel. This rote ensures seamless planning, execution, and
post-event activities to provide exceptional experiences for clients and guests. The manager serves as
the primary point of contact for clients, collaborating with hotel departments to meet event requirements
and uphold service standards.

Key Responsibilities:
. Act as the main liaison between clients and hotel departments to coordinate event details.
o Assist clients in planning, designing, and organizing conferences, meetings, and special events.
. Oversee the setup and breakdown of event spaces, ensuring all arrangements meet client
specifications.
. Coordinate with culinary, audiovisual, and other hotel departments to ensure successful event
execution.
o Manage contracts, billing, and other administrative documentation related to events.
. Provide on-site supervision during events to ensure smooth operations and resolve any issues
promptly.
. Develop and maintain relationships with clients to encourage repeat business.
o Monitor and ensure compliance with hotel policies, safety regulations, and standards.
. Collaborate with sales and marketing teams to promote conference services and attract new
clients.
. Prepare and analyze post-event reports to evaluate success and identify areas for improvement.
Quantifications:
. proven experience in event planning, catering, or conference services within a hospitality setting.
. Strong organizational and multitasking skills.
. Excellent communication and customer service abilities.
. Ability to manage multiple events simultaneously while maintaining attention to detail.
. Knowledge of audiovisual, equipment, event technology, and hospitality software.
. Flexibility to work evenings, weekends, or holidays as required.

Working Conditions:
o Fast-paced hotel environment.
. Requires standing, waking, and lifting moderate to heavy objects.
. Customer-focused interaction with clients and guests.
Reasonable Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed above are representative of the knowledge, skill, experience
and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Disclaimer:
This job description in no way states or implies that these are the only duties to be performed.
Employees are required to follow any other instructions and to perform any other duties requested by
their manager or supervisor. This job description does not constitute an employment agreement
between the employer and employee and is subject to change by the company as the needs of the
company and requirements of the job change

Equal Opportunity Statement:
The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions
without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital
status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of
domestic violence status, aruest or conviction record, or any other characteristic protected by applicable laws.