Supervisor - Motor Injury - Birmingham chez DAC Beachcroft

 DAC Beachcroft is looking to appoint a Supervisor to join our National Motor Injury team. 

 

The team deals with a variety of Motor injury claims from Pre litigation, MOJ, Infant Approvals, OIC, Small track to fast track. 

 

The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.

Direct Supervision and Management of cases via a team of handlers who will provide supporting handling on pre litigated and litigated cases.

 

Through effective supervision and support of lawyers, to be accountable & responsible for the following:

 

Technical strategy, conduct and supervision of claims.

Delivery of training for colleagues. 

Performance reviews, including probation reviews.

Motivating and engaging the team, as well as overseeing their well-being.

Ensuring files are run pro-actively and effectively to conclusion, with appropriate SLA and deadlines met.

Ensuring that lawyers carry out work effectively to meet the needs of the clients and the commercial requirements of the firm.

Ensuring any emerging risk or compliance issues that are raised by lawyers within a case are addressed and managed in conjunction with the Team Partner.

Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual, ensuring best service levels and commercial balancing.

Raising and dealing with any complaint or any escalated risk or compliance issues appropriately

In addition the successful candidate will be responsible for the following:

Handle a reduced caseload of pre-litigated & litigated injury claims and achieve measures. 

Maintain an awareness of the firm's strategies and plans.

Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.

You will be required to handle confidential information in line with the firm's data security protocols.

A qualified Solicitor or CILEX Lawyer with the ability to conduct litigation

Have demonstrable experience of handling a caseload which includes personal injury, credit hire or similar case types.

A high level of personal compliance with client SLAs, protocols and KPIs

Good people management skills including the ability to motivate, coach and mentor team members at all levels

IT skills - Be IT literate with a good working knowledge of Excel and Word.

Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.

Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.

Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.

Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.

Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback. In addition the ability to be resilient and manage own caseload with competing demands of the team. 

Be a positive and approachable role model 

Aptitude to learn – The ability to retain knowledge and put into play new skills.

Good oral and written communication skills

Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!