Workforce Operations Planner and Pod Lead chez Hamilton Health Sciences

The Clinical Resource Program provides a centralized model of service delivery and coordination in the areas of Patient Flow, Staffing and Scheduling, and Clinical Resource Management. The program is accountable for the delivery of roles, resources and structures required to achieve clinical efficiencies across Hamilton Health Sciences (HHS). The Scheduling Operations Centre (SOC) is responsible for the delivery of staff scheduling services, directly supporting clinical operations across various HHS sites and programs.

The Workforce Operations Planner / Pod Lead is responsible for overseeing the recruitment, performance management, and activities of the WFM Schedulers within the Scheduling Operations Centre (SOC) to ensure consistent scheduling practices across all Hamilton Health Sciences (HHS) sites, all union groups, and all employee roles supported by the SOC. The role provides expert consultation and guidance related to staff scheduling across HHS, including creation and maintenance of unit scheduling guidelines, creation of master schedules aligned to business needs and objectives of supported units, and providing direct support to leaders with scheduling data for optimization opportunities. The Workforce Operations Planner / Pod Lead is an escalation point for resolving scheduling issues raised by WFM Schedulers or Unit Managers, and collaborates with the Workforce Scheduling Department Manager(s) and other corporate services to resolve scheduling issues. The position provides on-call scheduling support, in the absence of the Workforce Scheduling Department Manager.

The Workforce Operations Planner / Pod Lead coordinates the delivery of scheduling operations centre (SOC) services in a 7 day per week service environment. On-call support is required in the absence of the Manager – Workforce Scheduling Department.

37.5 week; Days, evenings, weekends and holidays
On-call support is required

1. Undergraduate degree in relevant field (preferred), or 2 year College diploma in Business Administration or Human Resources. 
2. 3 years required experience in Scheduling. 
3. 3 years required supervisory/leadership experience, preferably in a unionized environment.
4. 1 year experience with automated scheduling software (preferred)
5. Knowledge of policies pertaining to staffing, scheduling, time and labour. 
6. Demonstrated detailed knowledge of union Collective Agreements and how they apply to scheduling of staff. 
7. Demonstrated ability to make decisions in accordance with policies, legislated requirements and collective agreements and in accordance with HHS core values.
8. Project Management skills. 
9. Change Management skills. 
10. Highly developed communication and presentation skills; verbal, written.
11. Demonstrated ability to effectively use Microsoft products (MS365/Teams, OneDrive, SharePoint), including creation, maintenance and use of complex documents. 
12. Team building skills. 
13. Coaching/mentoring skills. 
14. Organizational skills. 
15. Ability to analyze issues and develop solutions.
16. Business knowledge.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article 13.01 (b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement

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