Admissions Operations Specialist chez St. Bonaventure University (NY), NY

About the Department

The Admissions Operations Specialist’s primary responsibilities are admission operations/technology and CRM system management. Acts as a key stakeholder to ensure all elements of data entry, data security and integrity are met. Has solid project management and organizational development skills with the demonstrated ability to work independently with a strong attention to detail while contributing to the success of the Admissions team. Responsible for working with various systems/software including but not limited to Slate, Colleague, Common App, CAS Apps, etc. Additionally, this person will be passionate about customer service and client engagement, and thrive in an everchanging and fast-paced work environment. Serving as a direct point of contact and resource for admissions visitors and all constituencies. Responsible for creating and supporting a welcoming environment.

Full-time employees at SBU enjoy unparalleled Benefits

Abundance of Time off
  
 Tuition Remission
 

• 100% undergraduate tuition remission for employee, spouse, and dependents
• 80% graduate tuition remission for employee (online and ground programs)
• 50% for spouse (ground programs only)

 Full Benefit package
 

• 403b Retirement Plan + 10% Employer contribution after 2 years
• Health Insurance with $250 Wellness card  
• Dental Insurance
• Employer Paid Life insurance
• Short-term Disability 
• Employer Paid Long-term Disability  
• Employee Assistance Program

Other Perks
 

• Free access to campus fitness center
• 2 free Division 1 Men’s Basketball Season tickets
• Golf course membership discount
• Other National and Local discounts available

Position Duties

Minimum Qualifications

Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.   Bachelor’s degree preferred.

Required 1-3 years of proven operations and systems management experience in a data processing environment. 

• Advanced technical knowledge of operations and systems management (CRM) in a large data processing environment. Has advanced knowledge of Microsoft Office software.  (Specifically, Word, Excel and Outlook) as well as the ability to stay current with emerging office technologies. 
• Able to effectively evaluate and process forms; verify data for accuracy, completeness and compliance within established procedures; enter data into computer system, monitor, calculate and submit time sheets, maintain confidential files and data; identify problems and propose feasible solutions.

• Ability to handle highly confidential material, understanding that all University information should only be disclosed to others who have a need to know, for legitimate business reasons. Have the ability to exercise and apply sound judgment and decision-making skills, as well as the ability to maintain integrity and confidentiality of data.

• Ability to balance priorities to accomplish assigned tasks within the required time frame and to be able to shift quickly between several tasks without loss of continuity.

• Able to effectively communicate general information to University constituency, however, some situations may require the ability to relay complex or adverse information with tact and diplomacy. 
• Possesses excellent verbal and written communication skills.
• Ability to type, compose and edit correspondence, emails, letters, agendas and reports; revise schedules, forms, reports, records, and other information; prepare statistical information for use in reports.
• Coordinate department schedules, appointments, projects, travel arrangements and major events, when needed. 
• Initiate and answer telephone calls; screen and direct calls; greet visitors and direct to appropriate personnel; route and distribute incoming mail and other materials; prepare outgoing mail and packages.
• Ability to accept assignments, change and correction. Proven effectiveness in dealing with a wide range of professionals, staff, and administrators. 
• Ability to work during some holiday breaks and weekends.
• Engage in meaningful and intentional professional development appropriate for areas of responsibility.
• Carry out all responsibilities and objectives in a professional manner.
• Maintain professionalism when dealing with all staff and other customers while fostering positive working relationships.
• Accept and render constructive criticism in a professional manner.
• Adhere to the governing documents, policies and procedures established by St. Bonaventure University.

Physical strength/endurance to enable him/her to perform/participate in the following activities:

• Physically able to lift various materials up to 25 pounds on an occasional basis.
• While performing required job tasks, physically able to bend, crouch and reach continuously.
• While performing required job tasks, physically able to remain seated, frequently to continuously.
• While performing required job tasks, physically able to remain standing up to 15% of the time.
• Possesses dexterity abilities required to operate a computer and other office equipment to perform related job responsibilities.