Working Student - Customer Support (f/m/d) chez Applike

adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue.At the same time, we’re breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us.Meet Your Team: Rewarded SolutionsOur Rewarded Solutions team develops the technology behind adjoe's innovative rewarded engagement products that serve over 57 million daily mobile users.The team’s tech stack consists of three major components: native Android and iOS SDKs written in Java/Kotlin and Swift handling complex engagement flows; widely customizable offerwall applications built with React TypeScript; and a highly performant Golang backend hosted on AWS that processes millions of events hourly. Our system matches each game with its ideal users, delivering rewards optimized for satisfaction through data processed via AWS Athena, Kafka, Spark, S3, and MySQL.For team members, this means having state-of-the-art resources to build engaging rewarded ad experiences that seamlessly integrate into the world’s top apps while delivering exceptional results for advertisers and monetizers in this industry-leading technology.

What You Will Do:

You will answer emails from our customer’s user

You will give simple and clear instructions to help users fix problems

You will give input to continuously improve our chat-bot and FAQ to make it easier for users

You will prepare weekly reports for your team lead showing the emails we got, how we helped, and any ways we can do better

Who You Are:

You are currently enrolled in your studies and will continue studying for at least 1 more year

You have excellent communication skills and are good at explaining things clearly, both in writing and when talking to people

You are good at problem-solving and can figure out solutions to users' issues quickly and efficiently

You have basic SQL skills

You like working with data to understand user feedback and make improvements 

You have a very organized way of working and  can handle multiple tasks and inquiries at the same time

You are fluent in English and Spanish or Portuguese (at least a strong B2 level, better C1) and good to have German skills

Ideally, you are familiar with customer support tools and know how to use software for managing emails and helping customers

You are willing to learn about adjoe´s playtime platform and assist our users in the best way possible

Plus: You have some experience with customer support/service

Fuel for the Journey: Benefits to Support Your Ambitions

Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy a lot of vacation days, hybrid work model, free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP), and many other benefits!

Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.

Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

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