Operations Consultant chez Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). Key responsibilities of the role include strategically advising upon the design, development and implementation of products, systems and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development and implementation of complex products, systems and services in an operations environment using discretionary judgment.
• Advises on projects and direct activities of a team related to special initiatives
• Advises as technical expert in assigned area, providing in-depth understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, developing alternative future-state approaches and facilitating implementation by creating clear, coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key program/projects

Line of Business Job Description:

The Operations Consultant will work within the Leasing (Direct) Client Services Department by assisting clients with questions or issues regarding their accounts received via phone and/or email correspondence. Additional responsibilities include the resolution of complex problems including research and analysis work in a team environment.

Line of Business Responsibilities:

• Responsible for the day-to-day resolution of client inquiries related to Leasing products

Required Qualifications:

• Customer Service Inquiry experience
• Call Center Support experience
• Proficient in Microsoft Word, Excel and Outlook
• Strong problem solving & organizational skills including ability to multi-task, prioritize and exhibit flexibility
• Exceptional verbal & written communication skills
• Critical thinking & analytical skills
• Excellent attention to detail and organizational skills
• Team player & self-starter
• Influencing skills

Desired Skills:

• Project management skills - ability to handle competing priorities

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: