Hybrid Customer Support Specialist - South Africa Customer Support Specialist - South Africa

Customer Support SpecialistFull-time (Weekend Shifts Included)About NutrisenseIf you are a Customer Support Specialist looking for the challenge of operating in a fast-paced environment, please read on...We are a health tech startup with a mission to help anyone discover and reach their health potential. The Nutrisense mobile app leverages continuous glucose monitoring (CGM) with access to virtual support from best-in-class nutritionists so that everyone, not just individuals with diabetes, can learn about their unique food responses, understand their metabolism, and reach health goals that lead to an optimized life.Our customers range from the ultra-healthy trying to take their lives to new levels to individuals with diabetes trying to manage their disease. Our platform focuses on bringing individualized, real-time data about your metabolic health to the palm of your hand.We are looking for ambitious, creative thinkers passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will serve as the frontline connection between our members and the organization, providing thoughtful, solution-oriented assistance with a focus on building trust and long-term relationships. Success in this role requires strong technical aptitude, sharp problem-solving skills, and the ability to adapt quickly in a fast-evolving environment.We value team members who excel at working cross-functionally, thrive in dynamic settings, and are motivated by the opportunity to make a real impact in the healthcare space. A solid understanding of billing and troubleshooting processes will be essential for addressing customer inquiries and ensuring smooth service delivery.If you are interested in joining a mission-driven startup that is disrupting the health industry and cares about creating a dynamic environment for its employees, wed love to hear from you!Responsibilities:

• Provide outstanding customer support through email, chat, and phone, ensuring every interaction feels personal and valued.
• Troubleshoot technical issues with confidence and creativity, delivering clear, actionable solutions to customers.
• Handle billing inquiries and payment issues with precision, turning challenges into seamless resolutions.
• Build meaningful relationships with customers through empathetic communication, ensuring their needs are heard and addressed.
• Collaborate cross-functionally with product, engineering, and operations teams to drive continuous improvement in service and offerings.
• Leverage customer feedback and insights to proactively enhance the member experience and identify opportunities for innovation.