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Job Summary

Responsible for managing, analyzing, validating, and processing all aspects of the chargeback administration process.  Will establish and coordinate all communications by analyzing and deciphering chargeback terms and verbiage.  Assist the A/R Supervisor in resolving discrepancies with customers about invalid chargeback deductions.

Job Responsibilities

• Analyze and process chargeback requests from customers on an exception basis. Ensure that the amounts being credited are accurate. Makes independent decisions to approve and or reject chargeback submission at line-item level.
• Provide the membership department with blocked chargeback line items which need member approval.
• Provide assistance in the collection process for account receivables (regarding chargebacks).
• Develop means necessary to measure the effectiveness of chargeback processes.
• Timely turn around payment of all chargebacks.
• Identify and implement improvement processes within the chargeback arena.
• Ensure the Validating Chargeback Claims Business Procedure in the Policy HUB is accurate and updated accordingly and timely.
• Provide assistance to Rebate Analyst regarding rebates for indirect customers.
• Work closely with Contract Administration department in researching and resolving issues with indirect contacts.
• Help maintain strong relationships with wholesalers by assisting with customer’s requests.
• Create Monthly reports for Chargeback Submissions for Senior Management Review.
• Create Monthly report presented on GTN (Gross to Net) for Senior Management Review.
• Able to independently participate in calls with Wholesalers to address deductions and chargeback issues.
• Works as a member of a team to achieve all outcomes.
• Operates in accordance with our Code of Conduct and Business Ethics, and all established regulatory, compliance and safety requirements.
• Performs all work in support of our Values: Collaboration, Courage, Perseverance, and Passion
• All other relevant duties as assigned.

Job Requirements

SUPERVISORY RESPONSIBILITIES

Position does not supervise others, requires general or nominal direction.  Receives general guidance with respect to overall objectives.  Works independent of others operating within policy guidelines.  Requires minimal supervision to complete tasks.

OTHER DUTIES AND RESPONSIBILITIES

Performs other duties as assigned.

MANDATORY or MINIMUM EXPERIENCE AND EDUCATION REQUIRED

Must have a background in Finance or Accounting and familiar with the chargeback and rebate process for pharmaceutical manufacturers. Associate’s degree in accounting of finance and or 3 - 5 years pharmaceutical chargeback experience.

COMPUTER OPERATIONS

Position requires proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet and graphics applications.  Must be familiar with Microsoft Office and have a general knowledge of computer use.  Must be comfortable working with Contract/Chargeback systems.

OTHER SKILLS REQUIRED

• Must be self-motivated and possess strong business ethics for handling confidential information
• Able to make independent judgment decisions
• Solid oral and written communication skills
• Strong knowledge of contracting/chargeback functions within the sales and marketing area

PLANNING AND ORGANIZING TASKS

Must be able to handle multiple tasks and prioritize.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

The physical requirements of the position generally include standing, walking, sitting, using hands and fingers, reaching with hands and arms, talking and hearing.  In some circumstances, bending, kneeling, crouching, stooping, and crawling may apply.  In general, the activity level one usually performs is light physical activity performing non-strenuous daily activities of an administrative and sedentary nature.  This position may require lifting to 25 pounds.  Generally, work is performed in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.   

WORK SCHEDULE

The regularly scheduled work week is Monday through Friday, and the hours are 8:30a – 5:30p. 

Hybrid with three days a week in office (Tuesday, Wednesday, Thursday)

TRAVEL REQUIREMENTS

Occasional overnight travel (up to 1%).