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NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team. 

Position Overview:  

NISC is looking for an Operations Product Requirements Analyst. This role is expected to collaborate with software developers, system engineers, quality engineers, and product managers to translate business requirements into technical requirements. You will be responsible for planning and directing the analysis, design, development, and implementation of NISC’s iVUE software applications. Applicants with knowledge or experience working with Broadband or Energy Operations systems including Provisioning, GIS technology, or Work Management solutions are strongly preferred.  

Essential Duties:    

• Elicit, research, analyze, and validate information to create enterprise level product requirements
• Manage ownership of project use cases and requirements
• Ability to facilitate multiple projects simultaneously
• Lead stakeholder meetings, interviews, document analysis, and surveys
• Provide direction and leadership on requirements to internal stakeholders
• Provide advanced technical direction, including guidance on APIs, database structures, cloud computing, and security models
• Coordinate and manage work with subject matter experts in the software development life cycle
• Lead or participate in change review boards regarding proposed enhancements
• Participate in the ongoing support and improvement of NISC’s software development lifecycle
• Champion requirements best practices and processes across the company
• Develop and deliver training to co-workers as assigned. Serve as mentor to team members.
• Commitment to NISC’s Statement of Shared Values
• Other duties as assigned 

Knowledge, Skills & Abilities Preferred:    

• 5+ years of related experience preferred
• Ability to communicate technical information to both technical and non-technical audiences
• Working level knowledge of project management processes and theories
• Working level knowledge of end-to-end software development lifecycles 
• Superior research, critical thinking and problem-solving skills with a strong attention to detail
• Superior ability to demonstrate initiative and accountability
• Superior verbal and written communication skills
• Advanced level knowledge of requirements best practices
• Advanced knowledge level of business-related software applications and services
• Excellent ability to organize and prioritize multiple projects
• Excellent telephone/email etiquette and an ability to communicate effectively with Members
• Ability to travel as often as necessary to meet the goals and objectives of the position
• Excellent ability to mentor others 

NISC’s Shared Values & Competencies:   

• Integrity – We are committed to doing the right thing – always
• Relationships – We are committed to building and preserving lasting relationships 
• Innovation – We promote the spirit of creativity and champion new ideas
• Teamwork – We exemplify the cooperative spirit by working together
• Empowerment – We believe individuals have the power to make a difference
• Personal Development – We believe the free exchange of knowledge and information is necessary to the success of each individual and the organization.  

Education Preferred:   

• Bachelor’s Degree in a business-related field or equivalent experience 

Minimum Physical Requirements:   

The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.   

Disclaimer:   

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.