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JOB SUMMARY:

Leads facility management operations by overseeing the planning and execution of repair and maintenance for all James Avery retail locations. Leverages technology and team to execute facility maintenance and repairs, ensuring customer service and quality control standards are met. This position will also source and oversee regional vendors to provide preventative maintenance and repair services. 

WHAT YOU WILL BE DOING:

• Leverages technology to plan and manage the repair and maintenance for all James Avery retail locations, utilizing dedicated James Avery General Maintenance staff and outside vendors, ensuring all stores meet established standards.
• Secures and recommends contracts with local and regional vendors to provide preventative maintenance and repair services. 
• Develops and oversees the operating and capital budgets for Retail Facilities.
• Analyzes facility needs and recommends purchases of equipment, tools and improvements.
• Develops procedures for changing weather conditions and responds to locations when extreme weather is imminent with collaboration with other departments.
• Ensure General Maintenance Teams have all essential resources and tools to fulfill work functions to include proper training in safety policies and procedures.
• Support and observe all safety regulations and company policies; participate in safety training; report all potential unsafe conditions to the appropriate company personnel.
• Manages computerized maintenance management system (CMMS) that enable store managers to implement Service Requests.
• Identifies R&M education and training opportunities for General Maintenance Technicians to control quality work and cost.
• Supports Risk Management’s program by responding to emergencies, inspecting issues at hand, and helping create resolutions.

WHAT IS REQUIRED:

• Bachelor’s Degree in Facility Management or a related trade; or equivalent combination  education and/or experience.
• 5 years of facilities maintenance management experience.
• 3 years leadership experience.
• Must have a valid State Driver's License and be able to meet James Avery’s driving requirements.
• Knowledge of CMMS and/or enterprise asset management (EAM) software.
• Excellent verbal and written communication skills with the ability to articulate technical objectives and strategies effectively to all audiences.
• Ability to develop and maintain business relationships with the various departments and Facilities staff.
• Strong problem solving and critical thinking ability with effective project management skills.
• Proficiency with Microsoft Office applications.
• Ability to safely lift items up to 50lbs with appropriate equipment and/or assistance.
• Ability to travel to various work locations as business need requires. Estimated travel requirement is 50-75% for overnight travel.

 PREFERRED QUALIFICATIONS:

• Facilities operations and maintenance management experience in a retail or multi-site environment.
• Proficiency with Smartsheet or comparable project management software.
• Experience supervising geographically dispersed team members.
• Experience with MicroMain or similar software.