Security & Guest Services Officer en BEAR RIVER CASINO

Description

Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY: Following Security & Guest Services department procedures, works to ensure protection of company assets and safety of customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following,

• Observes and reports incidents, procedure violations, or criminal activities as they arise.
• Creates a safe, friendly environment for customers and employees.
• Safeguards property assets.
• Write reports of daily activities, irregularities and incidents.
• Circulate among visitors, patrons and employees to preserve order and protect property.
• Warn persons of rule(s) infractions or violations, and apprehend or evict violators from premises, using force only when necessary to maintain a safe environment.
• Investigates and/or reports hazards, unusual, and/or suspicious circumstances to local police for correction or follow-up actions; maintains contact with police as necessary.
• Escorts people/property to desired destination when safety of property or persons are a concern.
• Responds to dispatch calls; decides what actions to take based on situation, facts known and position limitations.
• May assist law enforcement officers with crowd control and surveillance at large public events.
• Ensures customer needs are met, complaints are resolved and service is quick and efficient.
• Adheres to policies, procedures, and protocols that are approved for use by Bear River Casino Resort.
• Deals effectively with emotionally distraught and/or disorderly individuals from various socio-economic groups.
• Exercises sound independent judgement within established policy and procedural guidelines.
• Establishes and maintains effective working relationships with those contacted in the course of the work.
• Must be willing to work all shifts, weekends and holidays as needed.
• Must complete, after hire, various training programs, such as CPR, first aid, and defensive tactics.
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES: Authority to observe and report all activities, incidents, or safety hazards to uphold the integrity of the casino.  Under the guidance of the Shift Manager, responds to emergency situations as they arise.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to learn and follow detailed security manual procedures.  Excellent communication and customer relations skills.  Physical ability to perform Security & Guest Services officer duties.  Basic report-writing skills. Valid California State Driver’s License required.

EDUCATION/EXPERIENCE:

• High school diploma or GED equivalent required.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Shall possess a valid driver's license and be insurable by agencies insurance.
• Must obtain CPR and First Aid training and certification within 90 days of employment.
• Must provide or obtain the Responsible Beverage Service (RBS) certification and maintain during employment.

COMPUTER OPERATIONS

• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES:

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.
• Skill in both verbal and written communication.
• Strong interpersonal skills and skill in dealing courteously with the public.
• Ability to react and act quickly in an emergency
• Ability to handle and resolve conflict
• Must demonstrate emotional stability, adaptability, patience, self-control and tact at all times.
• Must possess excellent communication skills, a professional appearance, and good judgement.
• Must be able to communicate effectively and professionally both verbally and in writing.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This is not a smoke free workplace. Although we employee state of the art filtration systems, cigarette smoke is in the work environment. Employee smoking is only permitted in designated employee areas during working hours.

ACKNOWLEDGMENT:

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Casino Resort and The Bear River Band of The Rohnerville Rancheria have reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Casino Resort as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.