Business Analyst (Knowledge Based Developer) – Hybrid en Serigor Inc.
Serigor Inc. · Arlington, Estados Unidos De América · Hybrid
- Professional
- Oficina en Arlington
Job Title: Business Analyst (Knowledge Based Developer) – Hybrid
Location: Arlington, VA
Duration: 06 Months
Job Description:
The position is responsible for developing and maintaining a structured knowledge base and documentation framework to support self-service and operational efficiency. The candidate must have strong experience in knowledge management platforms, content standardization, and collaboration with cross-functional teams to ensure accurate, accessible, and user-friendly documentation.
Responsibilities:
Qualifications:
General Experience:
Minimum Qualifications:
Location: Arlington, VA
Duration: 06 Months
Job Description:
The position is responsible for developing and maintaining a structured knowledge base and documentation framework to support self-service and operational efficiency. The candidate must have strong experience in knowledge management platforms, content standardization, and collaboration with cross-functional teams to ensure accurate, accessible, and user-friendly documentation.
Responsibilities:
- Develop, organize, and maintain a structured knowledge base and self-service content repository.
- Create user manuals, FAQs, standard operating procedures (SOPs), process documentation, and how-to guides.
- Collaborate with SMEs, engineers, Product managers, and support staff to gather accurate and up-to-date information.
- Establish content standards, templates, taxonomy, and style guides for consistency across all documentation.
- Conduct content audits and gap analyses to improve accuracy and completeness.
- Manage version control and documentation lifecycle across updates and releases.
- Work within knowledge management platforms (e.g., Confluence, SharePoint, Zendesk, ServiceNow, Salesforce Knowledge, or others).
- Ensure knowledge base content is easily searchable, discoverable, and accessible to the intended audience.
- Incorporate feedback from users and continuously improve documentation based on usage and analytics.
Qualifications:
- 5+ years of experience as a Technical Writer, Knowledge Manager, or similar role.
- Proven experience building or revamping knowledge base systems from the ground up.
- Strong written and verbal communication skills with a focus on clarity and usability.
- Proficient with knowledge management and documentation tools (e.g., SharePoint, ServiceNow, Zendesk Guide, or similar).
- Ability to translate technical concepts into simple, actionable content.
- Familiarity with content organization strategies like topic-based authoring, metadata tagging, and content hierarchies.
- Experience working with technical teams in IT, product, or software development environments.
General Experience:
- Experience conducting business analysis and research.
- Ability to make complex analyses of data and information and make recommendations.
- Comfortable engaging with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
- Fluent preparing written materials and facilitating presentations and formal briefings.
- Exceptional communications skills.
Minimum Qualifications:
- 5 years of experience conducting business analysis.
- Bachelor’s Degree from an accredited college or university in business, or Statistics.
