Porterbrook is the UK’s leading rolling stock financier and asset management company. We’ve been at the heart of the rail network for over three decades with 4000 vehicles in our diverse portfolio of passenger and freight trains.
As a partner that adds value to the railway today and for the future, we’ve invested over £3.5bn in new rolling stock and we’re actively looking to invest a further £1bn in the years ahead. Since 2020, this includes over £550 million in new trains, fleet upgrades, traction innovation and rail infrastructure.
Sustainability is embedded in our decision making, and we’ve been named the global sector leader in the annual GRESB sustainability assessment for the last four years.
Our teams are leading some of the most exciting innovations taking place in the railway today at our sites in Derby, London, and the 135-acre Long Marston Rail Innovation Centre in Warwickshire – an invaluable asset for the railway to test and trial new traction technologies.
Our valuesAbout the team We provide comprehensive engineering, project management and asset management services to ensure our assets deliver industry leading levels of performance and passenger satisfaction for our customers.
About the role
A great opportunity for an exceptional Senior Contracts & Warranty Manager, to join the Porterbrook team.
Role Purpose Accountable as the senior interface between the business, customers and the supply chain for the effective management of all contractual and warranty matters. The Senior Contracts and Warranty Manager ensures that service levels are achieved, contractual obligations are met, and issues are escalated and resolved in a timely and professional manner. The role provides strategic oversight of Spares Management Agreements (SMAs) and Spares Access Agreements (SAAs), ensuring alignment with business objectives and the closure of open warranty issues.
A key part of the role is driving supplier performance against agreed Key Performance Indicators (KPIs) and leading continuous improvement initiatives across the supply chain base. To achieve this, you will lead a small team ensuring that the KPIs are delivered and continuous improvement is seen across all contracts within your control.
Key Responsibilities
Lead the implementation, and governance of supplier contracts, SMAs, and SAAs to ensure commercial and operational effectiveness
Ensure you and your direct reports are monitoring supplier and contract performance against KPIs, identifying risks and opportunities for improvements, escalating as required on areas of concern
Support the development of new commercial agreements, advising on terms, risks, and performance measures to protect business interests
Foster collaboration between engineering, procurement, and maintenance teams to ensure efficient and compliant delivery of contractual obligations
Lead and implement key team skills required to negotiate supplier spares contracts and SMAs, consulted, advising and informing of any requirements needed for a new contract
Lead and ensure implementation of contract governance to ensure that SMAs, warranty and KPIs are executed along with Project Execution Plans (PEPs) and contract workbooks
Manage and maintain a risk register within your workbooks ensuring mitigation where needed
Ensure you and your direct reports develop strategic relationships with all stakeholders. Ensure that service levels are being implemented as per contractual obligations
Ensure regular contract reviews are held with the supply chain to successfully manage performance, report on these monthly to the wider business, including Procurement, for supplier performance monitoring at QBR reviews
Ensure that your and your team’s contracts material assets are managed effectively through the correct identification of assets, ensuring storage meets the specifications and requirements
Ensure compliance audits are conducted regularly in line with contractual requirements for those material assets
Ensure annual stock takes are held for any contracts which include float material and condition assessment
Oversee the warranty portal and its effective operation, whilst ensuring swift resolution of warranty claims and open issues to closure and alignment with contractual terms
Administer the warranty process to bring about resolution, ensuring all warranty claims raised by Porterbrook customers are dealt with in a timely manner
Act as the escalation point of contact for all stakeholders on contractual and warranty matters, providing expert advice and guidance as required
Work with customers and suppliers to resolve disputes, ensuring suppliers have float available to support both planned and unplanned requirements where possible
Where required, support the business in mobilising any Free Issue Material (FIM) Orders
Ensure that all Porterbrook’s suppliers are accredited for the scope of work undertaken by you and your team
Ensure that all suppliers are set up correctly, including the management of POs
Ensure the WLMP is kept up to date with any price changes relating to the overhaul services for spares. Challenge as required these changes with the supply chain
Manage and track your and your direct reports’ contractual “Additional Arising Work” (AAW) spend, ensure suppliers provide adequate information for Porterbrook to attribute cost responsibilities appropriately
Track and recover expenditure relating to missing and damaged items claimed by the supply chain on overhauled components. Established KPIs around this requirement
Ensure that suppliers and customers take responsibility for the care, custody and control of Porterbrook’s spares assets, when in their jurisdiction
Ensure such spares are managed, maintained, overhauled and provided to users in an effective and efficient manner, to specification
Manage all third-party relationships for the control and use of spares
Provide support to TOCs in respect of their requirements
Liaise with the Planning department to ensure that productions plans are delivered on time, ensuring they are consistently updated
Work with the Engineering department for timely completion of maintenance contracts
Other Duties:
Cover for your respective team members during periods of absence
Provide support to suppliers and internal functions on any health and safety matters
Support the function and business in the drive for continuous improvement
Operate in line with the organisation’s values and behaviours
Support all business areas to ensure that current and future SMA contracts are set-up in an appropriate way so they can be managed successfully
Hold regular meetings with the Supplier Contracts Manager to provide KPIs on supplier performance and contractual escalation requirements, receive feedback from Quarterly Business Reviews (QBR)
Conduct regular 1-2-1s (monthly minimum) with your direct reports
Establish and implement yearly objectives for each of your direct reports, conducting mid-year and end of year reviews
Provide monthly status reports to the Head of Maintenance Services on key metric data as required
Skills / Experience
What you’ll need to have
The ideal candidate will have previous line management experience, is able to work as part of a wider team whilst leading their own team
Able to take a pragmatic approach to challenges and actively solve problems before escalation
Experienced in taking full accountability for the end-to-end operational procurement processes
Experience of Oracle systems desirable
CIPS Qualified, working towards or prepared to embark on the journey
HNC or HND standard preferably in business
5 years minimum experience in a contractual procurement role
2 years minimum experience of leading a team
Track record of managing suppliers effectively
Experienced in leading commercial and supply contracts
Minimum of 2 years’ rail experience to aid understanding in contract management
It would be great if you also had
Excellent commercial acumen and negotiation skills
Well organised and able to work to deadlines
Ability to communicate at all levels, internally and externally
Numerate with strong analytical skills
Excellent oral and written communication skills
Experience of e-procurement systems an advantage
A great place to work
People are the heart of Porterbrook. Our close knit team is diverse, supportive and flexible. We have a collaborative work ethic both within the company and with our customers and suppliers. In recognition of this we have been awarded:
Investors in People Gold accreditation
Investors in People ‘We Invest in Wellbeing’ Gold accreditation
National Rail Awards 2023 Fleet Achievement of the Year
National Rail Awards 2023 Safety Achievement of the Year
These accolades reflect the company's dedication to creating a supportive and inclusive workplace where employees are empowered to thrive.
To learn more about why Porterbrook is a great place to work please visit our website and follow us on social media.
Our benefits We are seeking the very best talent to join the team, and offer an excellent salary, along with bonus and benefits. This is a fantastic opportunity to join a great organisation with outstanding people and a road map for the future to grow and develop the business. Some of our benefits are listed below:
1.5x employer contributory pension scheme
Financial wellbeing support
Flexible working
Enhanced family friendly policies
Adoption & Shared Parental Leave benefits
Enhanced Armed Forces policies
Ongoing support with professional and personal development
Long service awards
Porterbrook Star awards
Life assurance
Healthcare cash plan
25 days’ annual leave + Bank Holidays + option to buy and sell up to 5 days’ additional leave
Additional days annual leave for long service
Season ticket loan
Should you be suitable for the role, the full benefits package will be discussed in more detail during your screening call.
Equal Opportunities
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us on our journey.
Accessibility
We’re committed to helping you perform at your best throughout the recruitment process. If you have a disability or need any reasonable adjustments during the application and selection stages, please get in touch with us at [email protected] We’ll be happy to discuss how we can assist.
To apply Please follow the link at the top of this page to send your CV and a covering email with full details of why you would be a great addition to the Porterbrook team, along with details of your current salary and notice period.
This vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
What happens next? Once your application has been reviewed, our recruitment team will be in contact.
Our interview process is typically two stages to ensure a thorough evaluation while providing a chance for you to showcase your skills and fit for our team. This approach allows us to engage in meaningful discussions, assess your qualifications more comprehensively, and ensure a mutual alignment with our company values. If you're ready to take the next step in your career, we look forward to meeting you!
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