Service Charge Action & Resolution Officer – SCART Officer en A2 Dominion Group

Service Charge Action & Resolution Officer – SCART Officer
Location: Ealing - London
Salary: £34,800 - £36,631
Type: Fixed Term Contract – 12 months
Hours: 35 hours per week – Monday to Friday
DBS Level: Basic

Are you an expert in service charges and leasehold management?
Join A2Dominion’s innovative Service Charge Action and Resolution Team (SCART) and help transform how we manage and communicate service charges to our residents. This is a unique opportunity to apply your specialist knowledge in a role that’s driving real change across our leasehold portfolio.

As a SCART Officer, you’ll be at the forefront of improving transparency and accuracy in service charge delivery. You’ll review accounts, produce clear commentaries, and resolve complex queries from residents and stakeholders. Your leasehold expertise will be key to ensuring compliance, financial clarity, and customer satisfaction.

Key Responsibilities

* Respond to service charge queries with clarity and professionalism.
* Collaborate with internal teams to produce accurate service charge estimates, in-year accounts, and year-end reconciliations.
* Maintain detailed records of customer contact and service charge actions.
* Challenge and support contractors and colleagues to uphold service standards.
* Stay up to date with leasehold legislation, building safety, and service charge regulations.
* Represent A2Dominion at meetings, hearings, and forums.

More about you:

* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Professional qualification (or working towards) such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
* Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court
* Extensive service charge experience
* Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
* Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
* Excellent communication and stakeholder engagement skills.
* Ability to work under pressure and meet deadlines.
* Practical knowledge of building safety in leasehold settings.
* Strong data and performance management skills

About us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion 
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala. 
The role closes on Friday 31 October 2025. We reserve the right to close early upon appointment of the right candidate.