MEMBER SERVICES SPECIALIST

American First Credit Union is honored to be an award-winning workplace with highest associate satisfaction! As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1 Billion financial institution located in Orange County looking for Member Service Specialist with excellent customer service skills, initiative and a desire to work in a team setting.

Position Summary 

As a Member Service Specialist, you can look forward to providing Member Support Service duties with an emphasis on Member account administration and support; including account transactions received by mail or fax, new account opening, check exceptions and remote deposit capture processing. 

This position is also responsible for answering a limited number of internal and external Member calls and appropriately handling service requests in a timely manner through all delivery channels.

$19.64-$24.55

The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience, education and internal equity.

Qualifications

• Minimum of one year experience in a financial institution back-office operations environment or equivalent experience; 

• Excellent communication (verbal and written) 
• Working knowledge of applicable financial institution federal regulations
• Ability to analyze situations identifies and defines problems, properly selects and analyzes relevant facts to reach sound conclusions.  
• Detail oriented with strong organizational skills and appropriate phone etiquette.
• Interpersonal skills for working with all levels of associates. Interacts in an effective and positive manner with members and with other associates. 
• Working understanding of IRA, Trust and Fiduciary accounts administration.

• Ability to work well under pressure, meet assigned deadlines and excellent decision-making skills.

• Proficient computer skills with working knowledge of word processing and spreadsheet software.
• Knowledge of basic accounting principles and ability to perform basic mathematical calculations.
• Demonstrates a consistent attention to detail in the review of reports, account activity and documentation. 

Schedule

Onsite position Monday-Friday 40 hours a week

Benefits

Safe and Secure Since 1952.  At American First, our allegiance is to the Member.   As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services.  We offer excellent benefits: medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, financial advisor, free banking, discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more.

To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx

We perform thorough background and credit check.

American First Credit Union is an EEO/AA/Disability/Vets Employer