Associate Director, Tech Support Specialist en UBS Group AG

UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in Morrisville, NC
Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?

We’re looking for an Associate Director, Tech Support Specialist to:
• Analyze data processing incidents to develop and implement solutions to complex applications problems.
• Ensure workflows, processes, tooling, and applications meet the highest production quality standards.
• Triage with required stakeholders, including support groups, vendors, and third-party suppliers to ensure stability and availability of our firm’s suite of applications.
• Contribute domain knowledge and expertise and technical knowledge and expertise to the management of existing and/or new computer systems and services.
• Prioritize incidents based on impact and urgency.
• Define workarounds for known errors and initiate process improvements.
• Assist with planning, patching, and other IT infrastructure related projects.
• Contribute to automating manual processes.
• Support problem management to identify root causes and ensure issues don’t reoccur.
• Participate in application telemetry and automation initiatives to achieve service excellence.
• Can work hybrid (In-office/remote).

Qualified Applicants apply through [email protected]. Please reference 002252. NO CALLS PLEASE. EOE/M/F/D/V


*LI-DNI 

Raleigh

Full Time

United States - North Carolina

Information Technology (IT)

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You’ll be working in the GOTO Technology team in Morrisville, NC.

Education & Experience Requirement

• Master’s degree or foreign equivalent in Applied Computer Science, Technology, or a related field of study plus 2 years of experience in the job offered or 2 years of experience as an Application Developer, Computer Consultant, or a related occupation.

Position requires experience with the following:

• Incident and Problem Management practices; Tracking, recording, and implementing automation solutions for daily front-to-back processes; ServiceNow; Kafka; Microsoft Azure; Hadoop; Spark;
• ETL tools including Informatica; Troubleshooting applications coded in Java and Python; Apache Tomcat; Big data platforms including Cloudera; Linux and Unix; Scheduling; Autosys; Cosmos; Sybase; DB2; Postgres; Oracle databases.

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.