Global AML Operations - Business Support Manager en Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:
This job is responsible for the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities:

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion

Skills:

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies, Procedures, and Guidelines Management

Line of Business Job Description

Manages diverse administrative functions for a very large, complex organization and business units. Functions managed may include personnel processes, audit/compliance, premises support, and coordination of certain projects, service quality, process improvement, business continuity, HR requests or communications. Consultations with senior management to define and manage projects that encompass and impact many associates may be required. Requires a thorough knowledge of the department or business unit’s functional area or products. Working knowledge of general bank policies, programs, and procedures and development / execution of Operational Strategy and KYC (Know Your Customer)/CDD (Customer Due Diligence)/ AML (Anti-Money Laundering) standards. Liaison to key business partners and stakeholders, agenda development, coordination and distribution for meetings, annual routine planning and calendar management/publications and management of executive presentations and strategic messaging. Lead governance routines, including preparation of related materials; create and maintain records management procedures, playbooks, and user guides.

REQUIRED SKILLS AND EXPERIENCE:

• 3-5 years of experience in business support and risk management in a complex organization supporting senior leaders.
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio

• Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product

• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners
• Excellent written / verbal communication skills and executive presence
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision.
• Strong problem solving, conceptual thinking, attention to detail, and sense of urgency.
• Experience building relationships, communicating effectively and influencing others
• Proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/ prioritize in a fast-paced environment.

DESIRED SKILLS AND EXPERIENCE:

• Process Design
• Bachelor’s Degree preferred or equivalent experience

Shift:

Hours Per Week: