Patient Access Representative en Lifepoint Health

Patient Access Representative  

Schedule: Day shift (8:30am – 5pm) 

Your experience matters
Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health is a part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute
A Patient Access Representative who excels in this role:

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. 

• Interviews patients for all pertinent account information and verifies insurance coverage.

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.

• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.

• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. 

• Provides explanation of process and addresses concerns and questions.

• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

• Verifies insurance benefits and obtains precertification/authorization as necessary. 

• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.

• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.

• Collects co-pays and other funds from patients based upon established criteria.

• Checks supplies and stocks supplies as needed.

• Serves as back-up for other functional areas.

Why join us 
We believe that investing in our employees is the first step to providing excellent patient
care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage —
  with medical plans starting at just $10 per pay period — tailored benefit options for
  part-time and PRN employees, and more.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity
  insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance,
  loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym
  memberships, virtual care appointments, mental health services and discount
  programs).

• Professional Development: Ongoing learning and career advancement
  opportunities.
   

What we’re looking for 

An ideal candidate for this position will have critical thinking skills, exercise decisive judgment, and be able to work with minimal supervision. 

• High school diploma or equivalent is required. 

• Two years of college or medical office specialist education is preferred. 

• Knowledge of medical terminology is strongly preferred.

• Billing or collection experience is preferred. 

• Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.

• Time management and organizational skills.

• Must be able to work in a stressful environment.
   

EEOC Statement

“Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health is an Equal Opportunity Employer. Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”