Intake Support Specialist en PROMPTCARE HOME INFUSION LLC

Description

PromptCare is seeking an Intake Support Specialist to join our team. The ideal candidate will have experience in the healthcare industry, specifically in infusion services. As an Intake Support Specialist, you will be responsible for providing support to our patients and healthcare providers throughout the intake process. If you are a motivated individual with a passion for providing exceptional patient care, we encourage you to apply for this exciting opportunity. 

Reporting to: Departmental Lead, Supervisor or Manager

Job Type: Full-time, 40 hours per week, Monday - Friday

Location: Hybrid out of Lenexa, KS or New Providence, NJ 

Requirements

• High school diploma or GED 
• Previous experience working with insurance companies and healthcare professionals (physicians, nurses, etc.) is preferred
• Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting is strongly preferred 
• IVIg case management experienced preferred
• Must have strong PC skills, especially the MS Office suite. Previous experience with the pharmacy order processing system, CPR+, is a major advantage (although training will be provided)

Job Responsibilities, included but not limited to: 

• Serve as the first point of contact for clients seeking services or information
• Accurately record and update client information in the database
• Assess client needs and direct them to the appropriate services or departments
• Schedule appointments and coordinate with service providers
• Handle incoming calls, emails, and other communications promptly and professionally
• Maintain confidentiality of client records and personal information
• Provide information regarding programs and services available to clients
• Assist with the completion of intake forms and documentation
• Collaborate with team members to improve service delivery
• Monitor and report on intake processes and client flow
• Educate clients about the intake process and what to expect
• Follow up with clients as needed to ensure they receive necessary services
• Participate in training and professional development opportunities
• Assist in the development and implementation of intake protocols and procedures
• Ensure compliance with relevant laws, regulations, and organizational policies
• Other duties assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is required to occasionally walk, and bend or stand as necessary. This position requires the ability to occasionally open filing cabinets, lift office products and supplies of 25 pounds but no more than 50 pounds.

Benefits & Perks 

  Comprehensive Medical, Dental, and Vision Package

• 401(k) Plan with Company Match

• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays

• Life Insurance: Standard coverage with optional enhancements

• Employee Assistance Program: Free counseling and coaching sessions

• Emotional Well-being and Work-Life Balance Resources

• Short & Long-Term Disability: Company-paid with optional supplements

• Accidental Death and Dismemberment Insurance

• FSA and HSA: Manage healthcare expenses

• Commuter Spending Programs

• Volunteer and Engagement Opportunities

• Employee Referral Bonuses

• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans
 

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.