Facilities Officer en Cnx

What you’ll be doing 

• Manage contractors carrying out Facilities services and monitor their performance to ensure they comply with all safety at work requirements and to improve and develop their services.  

• Maintain records of contractors and suppliers and their contract details in the Facilities Management system. 

• Maintain records of all properties and assets and their maintenance, repair, inspection and testing in the Facilities Management system.  

• Understand how a major facilities plant can influence energy consumption and drive actions to reduce this.   

• Always be punctual, recognising the importance of this to colleagues and the smooth running of the department. 

• Provide responses and resolution to Facilities Helpdesk requests within agreed service levels 

• Ensure essential services are continually maintained by carrying out the full range of practical and manual handling aspects of the following: -  

• PAT testing, replacement of lighting consumables and fuses 

• Water services testing 

• Furniture, fixtures and fittings: repairs, adjustments, layout alterations. 

• Maintain records of all aspects of the department’s compliance with health and safety legislation. 

• Maintain records of the servicing of security systems, fire safety systems, alarms and lifts for the fire and emergency services 

• Carry out general repairs and maintenance of infrastructure  

• Manage and monitor the activities of specialist contractors providing services and the maintenance and repair of: -Security, cleaning, catering and vending services, heating/cooling/air-conditioning systems, lighting and power services including UPS systems, generators air-conditioning systems, and lifts, Security and fire systems, printers/copiers, headsets, projectors and other office equipment exterior ground and property maintenance, Interior property maintenance, signage, décor, floor coverings  

• Manage and develop relationships with contractors and ensure they conform to all safety at work requirements 

• Control costs and maintain budget management procedures, where applicable 

• Undertake training as required to ensure competence for all health and safety compliance requirements  

• Liaise with management, end-user departments and Project Managers to plan layout changes or alterations to campaign requirements 

• Develop relationships with end-user departments and other support departments 

• Deputise for the Facilities Manager during periods of leave or other official absence 

• You are responsible and accountable for information security in line with the published Security Policy 

• Strive to provide the customer with a first-time resolution whenever possible. 

• Ensure Helpdesk requests are completed within required timescales. 

• Complete layout changes or other alterations within project timescales. 

• Monitor contractors to ensure agreed service levels are met and maintained. 

• Ensure adherence to Facilities budget requirements. 

• Maintain risk assessments, method statements and work permit procedures for all Facilities activities. 

• Ensure appropriate risk assessments, method statements and work permits are adhered to for all contractor activities. 

• Ensure appropriate personal protective equipment is used by Facilities team and contractors. 

• Ensure chemicals and hazardous substances are controlled and used according to legal requirements and local legislation. 

• Report all accidents  

What you'll need 

• Facilities management experience 

• Full driving licence with own vehicle 

• Building or plant maintenance experience 

• Energy management experience 

• Excellent communication and listening skills 

• Excellent customer service skills and ability to build rapport. 

• PC literate, with a working knowledge of industry standard packages (e.g. Microsoft Word & Excel.) 

• Ability to multi-task, and excellent organisational skills    

• Results focused, committed to providing outstanding customer service. 

• Strong team player 

• Excellent attention to detail  

• Ability to remain calm and retain control when faced with difficulty 

• Behave responsibly and efficiently in use of resources and services, ensuring compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls. 

• 3 years' experience in a Facilities role  

“This job description is not exhaustive you may be required to perform other additional duties as and when required”