Operations Associate en DF Capital

OVERVIEW

At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.

We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

OUR STORY

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.

Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

BECOMING A BANK

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.

WHERE WE’RE HEADED

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.

OUR CULTURE

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us.

We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.

Requirements

THE ROLE, RESPONSIBILITIES AND DUTIES:

Other duties may be assigned outside of the following duties and responsibilities:

• Processing inbound documentation diligently, accurately and efficiently against agreed pricing and terms
• Creating outbound documentation to confirm requests for funding directly with customers and third parties
• Activating assets on the system and ensuring correct payment is made in line with agreed SLAs
• Delivering right first-time actions and services with an error rate of less than 5%
• Analysing daily and monthly reconciliation breaks in line with the Finance and Cash Operations departments to resolve outstanding issues and highlight training needs
• Liaising with internal departments to seek resolution to processing delays thereby aiding customer retention and delivering market-leading customer service
• Adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives
• Completion of any other task requested by line manager that is required to assist in the smooth running of the department and necessary to meet customer needs
• Good eye for detail
• Customer Service excellence
• Excellent written and oral communication skills
• Superior problem-solving abilities
• Self-motivated
• Instinctively curious
• Ability to set and manage priorities
• Detail and process-orientated with a focus on accurate and timely outcomes
• Exceptional service orientation
• Ability to operation and help motivate in a team-orientated, collaborative environment
• Able to use data to inform and drive decision making.

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Benefits

• Competitive salary (dependent on experience)
• Private medical insurance for you and your partner/spouse living at the same address
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary bonus - annual
• Discretionary share awards - annual
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• Four days of volunteering to support our local communities
• Vibrant office location in Ancoats, Manchester.