Hybrid Customer Success Engineer Customer Success Engineer with verification
Algolia · Australia · Hybrid
Algolia · Australia · Hybrid
Algolia · Australia · Hybrid
Location: Candidate must be based in Australia. The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia’s customers. We are expanding our Customer Success Engineering team, and we are looking for a dedicated CSE based in Australia to help support our ANZ and SE Asia markets.The CSE Is The Key Member Of The Customer Solutions Team, Acting As The Main Liaison On a Wide Variety Of Client-facing Technical Topics, Such As
Furthermore, the CSE ensures the resolution of complex issues with the full context and understanding of the customers specific product and technology environment.By orchestrating reactive and proactive support across Algolia Product, Engineering and Customer Success teams, the CSE allows our customers to take full advantage of our offering.YOUR ROLE WILL CONSIST OF
YOU MIGHT BE A FIT IF YOU HAVE
NICE TO HAVE
WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian citizen or an Australian Permanent Resident. Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.Remote US: On-Target Earnings Pay Range$112,000—$140,000 AUDRemote StrategyAlgolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and our team members have the autonomy to choose where they want to work and when. We know community comes in many forms and strive to create opportunities for intentional in-person connection in our offices and virtually for our remote colleagues around the world.We have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest.About UsAlgolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.Who We're Looking ForWe’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.READY TO APPLY?If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!