Ruby Remote- & Home Office Jobs in Australien
Remote Customer Success Engineer with verification
Algolia · Australia · Remote
About the job
- Customer onboarding
- Ad-hoc service delivery
- Workshops delivery
- Training
- Providing technical support for long term engagements customers
- Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
- Scope, shape and present technical workshops to drive Algolia’s adoption
- Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
- Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class technical advisory experience.
- Work across the organization and escalate as necessary for confirmation of solutions or other options.
- Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
- Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
- Proactively identify and work with the customer to resolve technical risks and bottlenecks.
- Provide guidance on how to optimize the use of their environment.
- Functional knowledge of Javascript
- Experience with REST API, database management, and web development technologies
- Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
- Excellence in time management, task prioritization, and evaluation of situational urgency
- Travel to customers' locations may be required
- Experience supporting customers ini both Australia/ New Zealand markets, as well as SE Asia (Japan, Singapore, Hong Kong, etc)
- Functional knowledge of at least one additional programming language such as: Java, PHP, C#, Objective-C, Swift, Ruby, Python
- Familiarity with iOS & Android platforms.
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento, and Salesforce.com a plus
- Cantonese or Japanese speaking is a plus
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
- TRUST - Willingness to trust our co-workers and to take ownership
- CANDOR - Ability to receive and give constructive feedback
- CARE - Genuine care about other team members, our clients and the decisions we make in the company
- HUMILITY - Aptitude for learning from others, putting ego aside