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• Manages day-to-day quality activities ensuring program and procedures support company goals for service, quality, and cost effectiveness as well as compliance with contract, federal and state requirements. Activities and projects may include interfacing with customers on quality programs.
• Supervises quality staff to ensure successful execution of projects and initiatives.
• Conducts training sessions on Continuous Quality Improvement (CQI) processes.
• Coordinates quality initiatives.
• Coordinates satisfaction survey and follow-up.
• Coordinates Advisory Groups.
• Tracks adverse incidents and Quality of Care concerns.
• Monitors performance measures.
• Supports provider profiling.
• Audits for quality control.
• Conducts quality studies and manages quality improvement projects.
• Prepares customer and site reports with assistance from Reporting and Analytics team.
• Participates on quality committees to ensure quality issues are taken to the committee and recommendations are made, by the committee, in a timely manner. Makes recommendations to the Committee for improving plan operations based on data from performance indicators, QI studies, and quality activities.
• Serves as liaison with assigned departments to ensure quality projects are integrated within operations.
• Conducts internal audits of charts and clinical/service procedures for quality purposes.

Other Job Requirements

Responsibilities

General Job Information

Title

Grade

Work Experience - Required

Work Experience - Preferred

Education - Required

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

Salary Maximum:

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.