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Description

Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us.

Key Responsibilities

• Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat.
• Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
• Resolve customer issues and complaints efficiently, focusing on customer satisfaction.
• Document all customer interactions and maintain detailed records for future reference.
• Collaborate with internal teams to improve service delivery and the overall customer experience.
• Stay informed on product knowledge to assist customers effectively with their needs.

Requirements

• Fluency in Hungarian (both written and spoken); English language skills are an asset.
• Prior experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Familiarity with customer support software and tools is advantageous.
• Positive attitude and willingness to learn.
• Attention to detail and strong problem-solving skills.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...