fort-liberty-north-carolina Work Opportunities ∙ Page 1

Medical Support Assistant

Department: Department of Defense

Location(s): Fort Liberty, North Carolina

Salary Range: $42117.0 - $54746.0 Per Year

Job Summary: About the Position: These positions are located throughout the Womack Army Medical Center, Fort Liberty, NC. This is a Direct Hire Solicitation This is an open continuous announcement. Multiple vacancies exist and may be filled from this announcement at any of the locations listed. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available.

Major Duties:

• Perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties (scheduling appointments, greeting the patients, answering telephones, taking messages, etc.) in a clinic or Medical Treatment Facility.
• Receive patients and visitors as the initial point of contact, in person or telephonically for the clinic.
• Record and relays messages and/or redirect calls, as necessary to appropriate staff.
• Utilize automated office or healthcare systems to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties.
• Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations.
• Provide information to patients, family members, staff, etc. on the practice, clinic, and hospital policies, procedures, and locations.
• Perform clerical duties inherent to the reception, care, and out-processing of patients, families, caregivers, and guests.
• Coordinate patient appointments with other clinics or specialties as needed.

Qualifications: Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing clerical duties such as maintaining files, answering telephone calls, and/or receiving patients/guest within a clinic or medical treatment facility (MTF); providing basic medical information to patients, medical staff, or the general public; and assisting with scheduling patient appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 08/25/2025to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12700309). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/

Application Deadline: 2025-08-25