Branch Manager at Exchange Bank

Summary

The Branch Manager is responsible for driving sales growth and achieving revenue targets for their market, bringing new customers to the Bank, and managing operations and day-to-day activities for a small branch. This role focuses on developing and implementing effective sales strategies, while also providing operational service to customers during branch operating hours. Recognized as a key leader in the community, the Branch Manager will also maintain strong relationships with clients and contribute to the overall success of the organization.

Leads a small branch or satellite office. This position is responsible for all outside calling efforts as well as branch operations.

Essential Functions

• Sales:
  • Serve as first point of contact within the branch for business and commercial real estate loan inquiries.
  • Own customer relationships, and lending, with the goal of ensuring consistent superior customer experience.
  • Responsible for outbound calling efforts to grow customer relationships and acquire new customers to the Bank.
  • Approve loans and deposit pricing within authority.
  • Leverage the knowledge and customer relationships within the branch team to grow lending prospects. Continually develop the branch team’s sales acumen to help them quickly and accurately identify appropriate sales opportunities with customers.
  • Determine financial needs of customers and offer appropriate products
  • Manage the growth of loans, deposits, and fee income for the branch.
  • Prepare loan packages, excluding commercial real estate.
  • Solicit business through prospecting, telephone consulting and in-person calling on existing and potential customers.
  • Effectively manage a book of business.
  • Understand sales goals, execute sales promotions and marketing programs, and ensure branch goals are met or exceeded.
  • Monitor products, services, features and pricing of competition and understand how Exchange Bank competes.
  • Refer customers to other Bank departments for additional financial service products.
  • Provide community leadership through volunteer opportunities within the community the branch serves. Attends community events to promote business and demonstrate the Bank’s community support.
  • Develop and maintain lists of prospects and contact with proven
  • Maintain regular contact with customers and borrowers to facilitate timely recognition of new opportunities and/or deterioration of credits.
  • Cultivate and maintain strong relations with lending staff.
  • Maintain a thorough understanding of Bank's lending products, rates and fee schedules and research and maintain the same for the Department's primary competitors in the assigned area.
• Branch Operations:
  • Demonstrate sound decision making by approving and performing complex and higher dollar exception items within approved limits and review overdrawn accounts and determination on whether or not to pay items or to escalate to outside resource.
  • Responsible for branch operations, leading and performing daily operational tasks including opening new accounts, customer account transactions, opening and closing the branch, ensuring compliance and risk mitigation; ensure operational tasks occur within required time frames including routine guide, and callback.
  • Process and audit bank transaction activities, including daily overdrafts, vault/counting cash, night drop, and certifications.
  • Audit, correct, and update records, files authorizations, etc. held at the branch
  • Identify when situations require escalation or knowledge from an outside resource, and how to effectively access that resource to ensure superior customer experiences.
• Customer Experience:
  • Perform Relationship Banker duties as needed to ensure an optimum customer experience.
  • Resolves customer complaints in branch to ensure a positive customer experience.
• Other Duties:
  • Perform other duties as assigned

Minimum Qualifications

Education & Experience:

Bachelor's degree in business or closely related field; or equivalent combination of education and experience and 6 years progressively responsible experience in a financial institution including experience as a lending and/or sales officer with management and branch operations experience.

Licenses & Certifications:

• Valid driver’s license
• National Mortgage Licensing System (NMLS)

Knowledge, Skills, and Abilities:

• Thorough knowledge of business products and business loans including lending requirements, loan process, and loan submission requirements
• Knowledge of SBA, CRE and C&I
• Strong knowledge of banking and lending laws and practices.
• Knowledge of banking and lending laws and practices.
• Basic knowledge of State and Federal banking regulations.
• Knowledge of local economic market.
• Skills operating a personal computer including word processing, spreadsheet, and presentation software.
• Ability to attend early morning and evening meetings and events.

Physical Requirements:

Office Worker: Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time sitting at a desk.

Compensation

The hiring range for this position is to $71,000 to $105,000 per year. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.