Family Preservation Intake Coordinator at Family Support Services

Description

Family Preservation Intake Coordinator

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:
Responsible for duties related to the referral process of prevention services for both Pasco and Pinellas Counties. Conducts regular review of all incoming service referrals to ensure appropriate services are assigned given the child safety determination and risk level. Responsibilities include, but are not limited to, various administrative tasks, managing calendars, data collection/entry in case management systems, maintaining records, meeting minutes, parent surveying and creating reports. Worker will assess and compile feedback and data for continuous quality improvement and program outcomes.
This position serves as a liaison between the referring agencies and the FSS Family Preservation team. 

Job Duties

• Initially assess and review each diversion and prevention referral for eligibility and required information and input referral information in the appropriate system. 
• Research and resolve issues with diversion/prevention referrals ie. safety plans and assist Child Protective Investigators and Prevention Staff with information requested.
• Generate daily, weekly, monthly and yearly reports that track cases by children and families that are served by the various prevention programs.
• Review case files for quality improvement to include surveying families regarding their experience in the programs.
• Keep supervisor well-informed of activities, results of efforts and problems identified/potential problems.
• Assists in planning special events for program services.
• Perform other duties.

Qualifications

Minimum Qualifications:

Education:

Associates degree from an accredited school is preferred.

Experience:

Administrative support experience to include data management and stellar customer service is required. Experience working with at-risk children and/or families and familiarity of area resources is preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Assess psychosocial behavior, child safety risks, and environmental factors in order to make appropriate case assignments
• Make sound safety decisions within a short timeframe
• Comprehend, collect and analyze data from FSS database systems
• Plan, organize and coordinate work assignments
• Communicate orally with employees, clients, or public using a telephone, in a face-to-face, one-to-one setting, and in a group setting
• Maintain confidentiality of records and information
• Work independently and efficiently in an environment filled with interruptions and crisis
• Be highly organized, detail oriented and flexible

Knowledge of:

• Social Worker principals, techniques and practices as well as their application to casework and community problems
• New and existing social service providers in Pasco and Pinellas Counties and surrounding areas as needed
• Current policies and procedures of the Prevention Programs
• Child protective issues and methodology
• Computer programs, including Microsoft Word, Excel, Power Point and Visio

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check
• Clear a local background check from the county in which you reside
• Clear a substance abuse screen
• Provide a copy of all degrees prior to your first day of employment
• Provide a copy of all certifications and degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Licensure, Certification, and/or Registration: Valid Driver’s License

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].