Sr Business Control Specialist - Customer Protection Specialist - Broker Dealer at Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

LOB Description:

The Senior Business Control Specialist supports the Client Asset Control Group (CACG) within Global Markets Operations, ensuring compliance with U.S. customer protection regulations across multiple broker-dealers. This role drives internal control discipline, regulatory adherence, and operational excellence through proactive oversight, issue remediation, and impactful change.
Responsibilities:
• Manage and enhance controls to ensure compliance with client asset protection rules; maintain audit readiness.
• Assess the design and effectiveness of systems and controls through data analysis and root cause investigation, ensuring alignment with regulatory standards and driving continuous improvement.
• Collaborate with cross-functional teams to resolve issues and execute recommended control and/or technology enhancements.
• Administer third-party custodial account processes, including setup, maintenance, coding, reconciliation, and documentation.
• Proactively detect, document and escalate risks and incidents with urgency, ensuring timely and effective resolution. 
• Act as a subject matter expert for audits, regulatory exams, incident remediation, and change initiatives; lead small to mid-sized projects.
• Leverage emerging technologies to improve processes and drive innovation.
Requirements:
• Intellectual Curiosity: Demonstrates a strong desire to learn and quickly understand complex concepts and regulatory frameworks.
• Control & Risk Management: Experience in designing, evaluating, and enhancing internal controls; ability to identify and remediate operational and regulatory risks.
• Analytical Rigor: Applies effective problem-solving skills with precision and attention to detail to ensure accuracy and completeness; proficient in data analysis and root cause investigation to support control effectiveness and issue resolution.
• Stakeholder Influence: Builds strong cross-functional partnerships and effectively navigates organizational dynamics to influence outcomes. Resolves differing perspectives constructively to achieve consensus and drive optimal solutions.
• Initiative & Ownership: Operates independently with strong time management and organizational skills; effectively balances multiple priorities.
• Communication Excellence: Delivers clear, concise messaging across all levels of the organization; skilled in presenting to senior audiences.
• Technology Proficiency: Skilled in Microsoft tools, including Excel, PowerPoint, CoPilot and Teams to support analysis, reporting, and collaboration. Comfort with emerging technologies and tools to drive innovation and efficiency.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Regulatory Knowledge: Understanding of U.S. customer protection rules and broker dealer regulations (e.g., SEA 15c3-3, CFTC).
• Audit & Exam Readiness: Experience supporting internal audits, regulatory exams, and incident investigations.
• Operational Expertise: Familiarity with broker dealer operations, such as account management, reconciliation processes, clearing and settlements, and financial regulatory reporting.
• Project Management: Ability to lead small to mid-sized initiatives, including remediation efforts, process improvements, and automation.

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

Hours Per Week: