Project Manager at Edupoint Educational Systems LLC

Description

HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours. 

JOB PURPOSE: 

The role of the Project Manager is to support and guide clients through the implementation of all Edupoint products, ensure that Edupoint meets all contract commitments, and delivers successfully implemented school districts. The Project Manager will also coordinate services for clients post implementation, if required. 

JOB SUMMARY: 

Effectively manage upsell projects and new customer implementations from the post-sale phase through go live and coordinate the delivery of services for clients after they are live on Synergy. Ensure that Edupoint’s implementation methodology is adhered to in all implementation. 

JOB DUTIES: 

• Serve as an expert in all aspects of Edupoint’s System Implementation Methodology
• For all assigned new client projects, create an appropriate project plan
• Maintain and ensure adherence to the project plans and manage each implementation task to ensure completion
• Develop a system installation and configuration plan, and work closely with the Technical Services group to ensure the scheduling and completion of the installation plan
• Develop an application and security setup plan for new customers, and work closely with the Product Specialist Supervisor to ensure the resourcing, scheduling and completion of the application and security setup plan
• Develop a training plan for new customers and ensure the resourcing, scheduling and completion of the training plan
• Develop a conversion plan for new customers, and work closely with the Director of Data Services to ensure the resourcing, scheduling and completion of the conversion plan
• Develop a plan for the delivery of 3rd party interfaces and ensure the resourcing, scheduling and completion of that plan
• Track all software customizations required by new customers, facilitate communications with the development staff and ensure delivery of all customizations
• Work closely with the Instructional Applications Project Manager to develop a Grade Book implementation plan for new customers and ensure the resourcing, scheduling and completion of the plan
• Work closely with each Product Unit to develop plans and schedule the required tasks for the implementation of the optional modules purchased. Ensure the completion of each plan
• Work closely with the SRC team to develop a plan that includes application setup and data conversion considerations for state reporting and training on submissions
• For first in state clients, the development of state reporting functionality must be included in the plan
• For all upsells, work with the appropriate project team to schedule and deliver a kickoff meeting and resource and schedule project events 
• Track and monitor each project to completion
• Serve as the point of escalation for upsell project issues
• Set and manage customer expectations appropriately and ensure customer satisfaction
• Identify and proactively address issues and potential risks to assigned projects 
• Escalate stalled issues
• Prioritize and resolve situations that arise with excellent customer service
• Serve as the customer’s point-of-contact within Edupoint and respond to all other needs of the customer as they arise
• Serve as the customer’s advocate to our organization 
• Represent the customer’s interests in internal meetings regarding product direction, company priorities, services offered, etc. 
• Report project status to supervisor on a regular basis
• Work collaboratively with other project managers, team leads, and team members to improve best practices within each discipline and project management as a whole
• Manage and prioritize multiple projects simultaneously
• Be responsive to internal (staff) and external (customer) requests
• Other job duties as assigned

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES: 

*Knowledge: 

• K-12 education knowledge preferred 
• Knowledge of student information systems a plus

*Skills:

• Journeyman level skills in the discipline of project management within the domain of information technology projects
• Attention to detail required

*Abilities:

• Excellent verbal/written communication required
• Ability to effectively manage multiple projects/tasks
• Ability to travel extensively; 5% of working hours may be spent traveling

EDUCATION AND/OR EXPERIENCE:

• B. A. or one to two years related experience and/or training; or equivalent combination of education and experience
• PMP Certification preferred

CERTIFICATES, LICENSES, REGISTRATIONS: 

• None

BENEFITS:

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

Medical Insurance w/Prescription Drug Coverage 

Dental Insurance Vision Insurance 

Generous Paid Time Off & Holidays 

Long Term Disability Insurance Life & Accidental Death & Dismemberment 

Paid Maternity & Paternity Leave 

Bereavement Leave 

Professional Development Opportunities 

Onsite Flu Shots for Staff & Immediate Family 

Stocked Kitchen w/Healthy Snacks & Drinks 

TRP Carpool Program 

Employee Assistance Program 

Opportunities for Community Involvement 

Employer and Employee Contributed Health FSA 

Employee Contributed Dependent Care FSA 

401K Plan w/Company Matching & Immediate Vesting 

Short Term Disability Insurance 

Health & Wellness Program 

Company Sponsored Fitness Challenge 

Pet Insurance 

Free Parking 

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. The position requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity must be sufficient to allow working extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel and some extended overnight trips in the performance of duties will be required. 

Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.