- Senior
- Office in Lostock
Are you ready to make a meaningful impact in the world of insurance claims? Look no further! We’re seeking a talented and experienced FNOL Senior Claims Handler to join our team. Here’s why this opportunity stands out:
What will your day look like:
As an FNOL Senior Claims Handler, you’ll be at the forefront of our claims process, ensuring swift and accurate handling of claims from the very beginning. Here’s a glimpse into your daily responsibilities:
🗓️Assisting Managers with Diary Tasks: Collaborate closely with our management team to manage schedules, appointments, and critical deadlines. Your organizational skills will shine as you keep everything running smoothly.
✅Validating Claims Against Policy Information:
Dive into the details! You’ll meticulously review claims submitted by policyholders, ensuring they align with policy terms. Your expertise will play a crucial role in verifying indemnity and accuracy.
📊 Maintaining Claims Allocation:
Efficiently distribute claims within our team. Timely allocation ensures that each claim receives prompt attention and appropriate handling.
📬 Managing Diary and Post Allocations:
Handle incoming correspondence related to claims processing. Prioritize tasks, allocate resources, and ensure seamless communication.
📋 Monthly Audits and 121 Meetings:
Conduct regular audits to assess team performance, adherence to processes, and compliance. One-on-one meetings with team members allow for feedback, growth, and alignment.
🌐Staff Training:
Contribute to the professional development of your team. Provide training sessions on claims handling procedures, customer service, and technical skills.
Knowledge and Abilities:
🚗Motor Claims Experience:
Your familiarity with motor insurance claims is essential. Understanding vehicle-related incidents, repair processes, and liability assessments will set you up for success.
💻Computer Literacy and CQ Understanding:
Comfort with technology and a good grasp of claims management systems (such as CQ) are crucial. Efficient data entry, document management, and communication rely on these skills.
🤝Influence and Relationship Management:
Interact effectively with stakeholders, including policyholders, loss adjusters, and legal professionals. Your positive communication and empathy matter.
🧩Problem-Solving and Prioritization:
Navigate conflicting demands with a proactive approach. Keep team priorities aligned even in challenging situations.
☎️Excellent Telephone Manner and Communication:
Clear verbal communication and active listening are essential when dealing with customers, colleagues, and external experts.
Join us in shaping the future of claims management. Your expertise will make a real impact, and your growth opportunities are limitless. 🌟
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
