Senior Manager - Network Governance & Claims at Daimler Buses GmbH
Daimler Buses GmbH · Chennai, India · Onsite
- Senior
- Office in Chennai
End to end process of Sales claims-Trucks & Bus - New Sales, Used Vehicles, Deal Support, Dealer Salesman Incentives, Dealer Excellence Incentives (from upload, approval, trouble shooting, process control, TAT improvement).
Dealer claim master maintenance in DMS
Sampling audit with F-S&C- Sales Promotion claims
SPOC for both internal & external audit for Sales Claims
Budget & Provision alignment with F-S&C
Dealer Sustainability-Concept & Support measures, monitor and review
Alignment with Finance AR, Parts & Retail Finance team every week on both payables vs receivables, prior to release of payment to dealers.
Updating DMS with settlement details to complete the full cycle of information on claims
Budgeting/ OP planning/ EA-1/EA-2
Plant visit of new dealer prospect
Digital & Physical Dealer Map
Coordination with RO, Dealer accounts team
Dealer Reconciliation, Monthly claims report, quarterly reports
Responsibilities
- Being an enabler for faster settlement of claims (to push the approvers of claim within DICV to approve claims on time)
- Align on a weekly basis with F-AR team & their extended arm to propose/validate and decide on either to pay or hold payout to dealers based on their over-dues with DICV
- Communicate to dealers on a weekly basis with details of amount credited to their account along with claim credit or debit details
- Resolve payout related queries of dealers by taking support from associated functions wherever required
- Use technology upgradation wherever possible to support the process of faster settlement of claims & inputs to dealer like adding new feature, Business Intelligence Reports, data transfer between DMS and cbFC.
- Custodian of records w.r.t. approval, internal process and documentation
- SPOC for sales claim for all internal & external audit including Corporate audit
- Understand finance related impacts like GST, TDS and apply them wherever required
- Co-ordinate with F-S&C on a regular basis w.r.t. expediting monthly approvals, sharing of provision, alignment on schemes to bridge gap if any, between sales team and finance
- Coordination with RO, Dealer accounts team
- Dealer Reconciliation, Monthly claims report, quarterly reports
- Understand the nuances of Integrity and Compliance and apply them wherever required.
Qualifications
Graduate , Post Graduate, 12-15 years of experience in automobile dealer handling or large accounts.
