Manager of Agency Operations at Starion Insurance / Starion Bank

Join Our Insurance Team as a Manager of Agency Operations in Bismarck!

Are you an experienced insurance operations professional with a passion for service excellence? Starion Insurance, a respected, bank-owned agency, is seeking a Manager of Agency Operations to oversee and optimize our service and administrative functions. 

Why Starion Bank?
As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally. 

Position: Manager of Agency Operations
Location: Bismarck, North Dakota

The ideal candidate will be a process-oriented leader with a comprehensive understanding of commercial lines, personal lines, health, and crop insurance operations. This role is a vital liaison, ensuring seamless collaboration between our service team and our sales producers to drive operational excellence and client satisfaction.

Key Responsibilities:

• Team leadership and service management – Lead, mentor and motivate employees; Establish and monitor key performance indicators; Oversee hiring, training and professional development; serve as a point of escalation
• Operation excellence and process improvement – Develop, document and administer agency policies and procedures; continually refine service and administrative workflows; design and administer performance-based incentive and commission-based compensation plans; oversee the agency management system; drive continuous improvement initiatives
• Compliance & Licensing – Ensure strict compliance with federal, state and company regulations; conduct regular internal audits; administer all insurance agency and producer licensing and registration; stay current on regulatory changes
• Carrier & Sales Support – Manage and cultivate relationships with key carriers and brokerages; serve as a liaison between the service team and sales producers; ensure service capacity is aligned with sales growth; collaborate with sales leadership

Qualifications:

• Demonstrated experience with progressive operations or service leadership in an independent or bank-owned insurance agency as well as experience with agency management systems, typically acquired through a minimum of five years of similar or related experience. 
• Active Property & Casualty and Life & Health licenses, or ability to become licensed in 90-180 days
• In-depth knowledge of commercial and personal lines, health insurance and crop insurance products and processes. 
• Exceptional interpersonal communication, organization, and problem-solving skills
• Proven ability to manage and motivate team members while driving a culture of operational excellence

What We Offer:

• Competitive Salary: Your hard work deserves great pay!
• Comprehensive Benefits: Including health, life, dental, vision, and a health savings account.
• Retirement Planning: 401K and profit-sharing options.
• Incentives: Annual Incentive Compensation Program available for all benefit eligible employees
• Work-Life Balance: Paid vacation and holidays.

Recognized Excellence:

Join a team recognized as the “Best of the Best” by Independent Bankers magazine and one of the “50 Best Places to Work” by Prairie Business magazine!

Ready to Make a Difference?

If you’re ready to take the next step in your career and be part of a community-focused bank, apply today at www.starionbank.com! Starion Bank- Taking You Further.

Apply now and become a vital part of our team!

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.