SERVICE VALET at Hanania Automotive Group

Description

The Service Valet Driver facilitates positive first impressions for all clients, setting the tone for the customer experience and ensuring every guest receives World Class service.

Duties & Responsibilities:

• Greets all guests with a smile, communicating with customers courteously, efficiently, and professionally.
• Takes initiative, following company protocol and procedures.
• Retrieves vehicle history files, assigns sequence number, and obtains/verifies customer and vehicle data.
• Follows up with guests throughout the on-site visit, providing status updates and ensuring utmost satisfaction.
• Embraces technology and software.
• Supports the Sales and Service teams, connecting with team members to build positive partnerships.
• Builds and maintains a strong rapport with all clients, resolving customer concerns and complaints.
• Maintains vehicle service history and department correspondence files.
• Ensures the lounge is clean and stocked with supplies and refreshments.
• Performs other duties as assigned.

Qualifications

Required Skills & Abilities:           

• Intermediate Microsoft Office skills.
• Valid Driver's License and clean driving record.
• Professional Appearance.
• Pleasant Phone Demeanor.
• Strong Organizational Skills.
• Weekend/Weeknights Availability.
• Reliable.
• Friendly and outgoing.
• Team-oriented.
• Self-motivated; able to effectively prioritize tasks and organize.
• Superior customer service.
• Enthusiasm for the Automotive Dealership industry.
• Aspiration to grow within the company.
• Strong communication skills and work ethic.
• Commitment to continuous improvement.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Education & Experience:

• High School Diploma or GED equivalence required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of walking on a level surface throughout the dealership