Service Solutions Technician III / Quality Assurance (Internal Only) at GTA

About the team: 

Our highly motivated and resilient group is driven by providing a best-in-class Customer Experience while staying true to our Company Values. We embrace a team culture while still maintaining an independent workforce. Challenged daily with the environmental as well as troubleshooting and installation responsibilities we can always look forward to feeling fulfilled that we are working for something larger than ourselves and GTA.

Who we are looking for: 

In line with our position title, we are encouraged by individuals which take the words “SERVICE” and “SOLUTIONS” seriously. As a Service Solutions Technician III / Quality Assurance, you will play a critical role in upholding our commitment to quality installations and repairs across all GTA service platforms. If you’re someone who enjoys troubleshooting, mentoring, and ensuring that every customer interaction meets our highest standards, then this role is for you.

You’ll need strong analytical and leadership skills, technical expertise across multiple systems, and the ability to guide others toward operational excellence—all while maintaining a focus on safety, customer satisfaction, and team development.

Still interested? Here's what the role looks like:

As a Service Solutions Technician III / Quality Assurance, you will be responsible for conducting field audits and quality assessments to ensure that both in-house and contracted technicians meet GTA’s standards for installation and repair work. You’ll act as a technical expert, trainer, and problem-solver—providing recommendations to improve processes, enhance efficiency, and uphold customer satisfaction across all platforms including Copper, Fixed Wireless, and Fiber-to-the-Home.

• Reviewing and auditing installation and repair work for compliance with GTA’s standard operating procedures.
• Providing field training and coaching to technicians to ensure adherence to quality, safety, and performance standards.
• Identifying areas for process improvement and recommending cost-saving and efficiency measures.
• Creating QA reports, metrics, and documentation using systems such as Omnia, Oasis, Solomon, ArcGIS, and FS Bot.
• Preparing and presenting findings and recommendations to management.
• Conducting safety inspections and ensuring compliance with all HS&E standards.
• Partnering with management to recognize team successes and address opportunities for growth.
• Auditing third-party vendors and contractors to ensure GTA’s quality expectations are met.
  

Candidates must show: 

• Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners
• Technical skills – Working knowledge of computer systems/software and computerized billing
• Oral presentation skills – Comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, and be able to work in a fast-paced environment; must be detail-oriented and accurate in work
• Attendance/Punctuality – Consistently at work and on time for scheduled shift and department or customer scheduled meetings; ensures work responsibilities are covered when absent.
• Decision-making – Makes sound, well-informed, fact-based decisions and seeks guidance when needed.

Here’s what you need to have:

• Minimum HS Diploma or GED Equivalent
• Four (4) years of experience in the installation, maintenance, and repair of telecommunications systems; or enrollment in GTA’s apprenticeship program.
• Knowledge of basic electricity and telecommunications systems (POTS, Internet, Wireless, Fiber-to-the-Home, DTV, VOIP).
• Ability to read and interpret blueprints, cable records, circuit diagrams, and specifications.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and related reporting tools.
• Familiarity with GTA systems: Omnia, Oasis, Solomon, ArcGIS, FS Bot.
• Valid driver’s license and ability to obtain necessary work passes (military, airport, etc.).
• Ability to perform physical work, including standing, climbing, lifting up to 50 lbs, and working in varying outdoor and indoor conditions.
• Excellent communication skills, both verbal and written, and the ability to work effectively with employees, management, and the public.
• Leadership and team-building skills with a focus on mentoring, recognizing growth opportunities, and celebrating team wins.
• Must be able to work any shift, including weekends and variable schedules, as needed to meet business goals.
  
• Ability to identify differences in wire and color codes

Still Interested? Apply today!  

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected] or call us at (671) 644-0300.